Maintenance Operations Leader – Multi-Family

We’re Growing – Let’s Connect!

At Acme Residential, we’re always looking for top-tier talent to join our team—even when we’re not hiring for a specific position at the moment. If you're a seasoned Maintenance Supervisor or an experienced maintenance professional ready for your next big opportunity, we’d love to hear from you.

This posting represents a future opportunity as we continue to grow in the Southfield, MI area. By applying, you're joining our talent network and will be first in line when an opening becomes available.

As a Maintenance Supervisor, you will lead all aspects of maintenance operations, working closely with your team and the Community Director to ensure high performance across resident satisfaction, curb appeal, and team leadership.

While there may not be an immediate opening, we encourage you to apply if this role aligns with your experience and career goals. We regularly review submissions and reach out as soon as a match arises.

About the Role The Service Manager oversees all aspects of maintenance operations for the community, ensuring high-quality apartment maintenance, efficient unit turns, and full compliance with safety and regulatory standards. This role serves as the leader of the maintenance team and is responsible for setting priorities, managing resources, coaching team members, and partnering closely with the Community Director to ensure the property is safe, well-maintained, and operating efficiently.

What You’ll Do Maintenance Leadership & Operations Plan, prioritize, and delegate daily maintenance, unit turn, cleaning, and grounds activities to ensure timely completion and operational efficiency.

Oversee the completion of service requests and preventative maintenance, ensuring work meets quality, safety, and company standards.

Manage unit turns and special projects to minimize vacancy downtime, while maintaining cost control and quality standards.

Address resident concerns, employee issues, and conflicts professionally, using strong communication and de-escalation skills.

Monitor and maintain inventory levels, tools, equipment, and the maintenance shop to support efficient operations.

Source, manage, and hold vendors accountable, including requesting bids, approving work, and ensuring cost-effective purchasing.

Lead, coach, and develop Service Technicians through training, feedback, and performance accountability, fostering a collaborative and results-driven team.

Safety & Compliance Ensure compliance with OSHA, Workers’ Compensation, Fair Housing, and all applicable local, state, and federal regulations.

Schedule, oversee, and document inspections of common areas, mechanical systems, roofs, and life-safety equipment.

Establish, manage, and participate in the maintenance on-call rotation for after-hours emergencies.

Train team members on company policies, procedures, and safety protocols and ensure consistent adherence.

Financial & Communication Responsibilities Operate within the approved maintenance budget by monitoring expenses, tracking costs, and identifying opportunities for efficiencies.

Partner closely with the Community Director to communicate maintenance priorities, capital needs, unit readiness, and resident impact.

Provide timely updates on maintenance operations, large repairs, vendor performance, and risk-related issues.

Other Duties Perform hands-on maintenance work as needed to support the team, emergencies, or high-priority projects.

Represent Acme Residential with professionalism, integrity, and a solution-oriented mindset.

Perform other duties as assigned by the Community Director.

Demonstrate adaptability, ownership, and accountability, treating the community as if it were your own.

Physical Requirements The physical demands described below are representative of those that must be met to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these functions.

Ability to lift, carry, push, and pull up to 50 pounds occasionally throughout the workday, including tools, equipment, appliances, and supplies.

Ability to frequently climb ladders, use stairs, and work…