Senior Service Manager II

Service Manager

Prime Residential is a leading multifamily owner and operator headquartered in San Francisco, with a portfolio of more than 21,000 apartment homes across the West Coast. For more than three decades, we've been committed to caring for communities where residents love to live - pairing well-maintained homes with exceptional service and sought-after locations. We're proud to maintain a richly diverse and inclusive culture where our team members feel welcomed, valued, and set up to do their best work.

Park Vista has 800 units and is located in Sparks, NV.

Monday through Friday 9:00 am to 6:00 pm + participation in the on-call rotation (required)

$44.46 per hour + performance bonus eligibility

The Service Manager is principally responsible for the timely completion of resident and general community maintenance requests, and ensuring vacant apartments are painted and made ready for occupancy—functions that are vital to the day-to-day operations of a community. The Service Technician II is also responsible for the day-to-day cleanliness and aesthetic appearance of the community, and meeting Prime's standards of excellence as it relates to cleanliness, appearance, safety, and overall functionality of our communities—playing a critical role with the first impressions of residents and prospects.

Technically proficient in residential property maintenance with a hands-on and can-do spirit.

A driver of excellence of and relating to maintenance standards and curb appeal.

A strong attention to and keen eye for aesthetic details and cleanliness.

Have an unrelenting desire to solve problems.

Possess an intense pride of ownership in your work, never cutting corners or compromising.

Able to logically process risk associated with decisions within the maintenance function to help limit incidents of loss when possible.

You are proficient in responding courteously to questions and requests and stay calm when addressing and resolving customer problems.

A professional who can work independently and collaboratively.

A diligent, determined, and punctual professional.

Someone looking to grow a career in the property management industry and possessing a willingness to coach and teach.

A passionate team player who sees customer service as essential to building relationships and supporting a business.

General Responsibilities

• Diagnose and perform minor and routine maintenance repairs involving the following: appliances, building exteriors, doors and locks, electrical and lighting, flooring, grounds and landscaping (including minor irrigation), heating and cooling (where allowed by law with adherence to certification requirements), inspection and make-ready, plumbing and bath, pool (where allowed by law) and recreational, safety equipment, and preventative maintenance.
• Inspect vacated apartments and complete make-ready checklist.
• Routinely perform necessary tasks and duties to restore apartments to "market ready" status for occupancy.
• Paint vacated apartments, occupied apartments, exteriors, sidewalks, pool areas (touch-ups), exterior doors and thresholds, and model apartments.
• Re-inspect vacant apartments after make-ready operations have been completed to determine quality of work performed.
• Update and maintain accurate records regarding preventative maintenance, apartment make-ready status, service requests received and completed, and work in progress, through mobile facilities application.
• Close out service requests via mobile facilities application.
• Maintain awareness of overall condition of the property and work to correct unsafe conditions that arise (i.e., broken gates leading to pools, loose or broken steps, loose or broken handrails, open holes in building exteriors, severe cracking in walkways and in parking lots, unusual discoloration at building exteriors and/or interiors, broken/burned out exterior lights).
• Respond and assist in resolving emergency situations (floods/fire/back-ups) in a timely and cost-efficient manner.
• Inform Service Manager of needed services and repairs that are outside of service staff capabilities.
• Use good judgement and Prime Residential's standards to determine when and whether to repair or…