HVAC Service Selling Tech

Overview

Location Name:
United Plumbing Service Experts

Join the team of experts and realize your true potential! Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Job Summary Under minimal supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager.

• Works under minimal supervision to perform residential and/or light commercial service and maintenance calls
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
• Present comfort options of residential HVAC and water heater products and services to new and established customers
• Strengthen the customer experience through a consultative sales approach focused on customer retention and satisfaction
• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner
• Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
• Completes routine maintenance and equipment cleaning as needed or required
• Responsible for delivery and removal of parts and equipment needed to complete service work
• Records all required information on a handheld device and completes all forms and paperwork neatly and accurately; collects payment from customer
• Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability
• Responsible for delivering excellent customer service and sustaining high levels of customer satisfaction
• Promotes products and services to the customer; calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit
• Ensures company property, vehicles, and tools are used, maintained, and properly accounted for
• Represents the company professionally, honestly, and ethically in all business matters and activities
• Follows standard procedures and processes; ensures company vehicle is properly stocked; returns defective warranty parts to the branch; orders/replenishes vehicle stock as needed
• Performs similar/other duties as needed or assigned

• Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately
• Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately
• Corrects substandard acts or conditions within area of control
• Uses and maintains appropriate PPE as prescribed
• Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn
• Complies with general rules as prescribed by company program(s) or procedure(s)
• Operates devices or equipment as prescribed by company program(s) or procedure(s)
• Participates in safety initiatives, teams, or committees
• Reports all injuries or incidents as prescribed
• Provides input on developing safety initiatives and plans to eliminate exposures
• Does not perform acts that endanger others
• Works in compliance with applicable legislative requirements

• Solid understanding of HVAC systems; experience as an Installer, Maintenance, or Service Technician; ability to work independently; good problem-solving skills
• Technical training certification
• Proven HVAC sales experience, with a preference for direct selling to consumers
• Demonstrated ability to communicate concepts to a variety of audiences; excellent interpersonal skills; ability to translate customer concerns into business solutions
• Demonstrated commitment to delivering high quality, customer-focused service
• Must possess all valid licensing or certification as required by laws for the work…