Oxford Suites Spokane - Maintenance Technician

Wage & Job Info: Hotel Maintenance / Pay $18.00 – 19.00 per hour, 32-40 hours per week. This position requires the ability to meet insurance requirements, including a minimum age of 25.

Under the general supervision of the Maintenance Manager, the Maintenance Technician is responsible for performing a variety of tasks related to the maintenance, troubleshooting, and repair of the hotel’s physical plant and equipment. This role ensures that all systems and equipment function efficiently and that the property remains in optimal condition, meeting safety, sanitation, and cleanliness standards.

All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.

• Conduct routine preventive maintenance for guest rooms, public areas, hotel equipment, and carpet care as scheduled under the direction of the Supervisor or Maintenance Manager
• Flip mattresses and move furniture as assigned by the supervisor
• Assist with preventative maintenance tasks such as replacing ceiling tiles, light bulbs, patching vinyl, and other basic repairs to maintain the hotel and keep the product quality standard
• Refurbish furniture and fixtures within guest rooms, such as cabinets, tables, chairs, doors, windows, and counters. Paint and finish furniture and fixtures as needed
• Provide general grounds keeping services such as trash removal, pool and spa maintenance, grounds upkeep, kitchen equipment cleaning and service, and security rounds
• Maintain organized work areas and equipment in alignment with sanitation and cleanliness standards while ensuring equipment operating logs are up to date
• Be knowledgeable about and able to respond to emergency situations

Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Report any maintenance repairs needed immediately to their supervisor or General Manager.

• Assist in maintaining and repair of the exterior and interior of the property
• Using hand tools; painting or repairing windows, doors, floors, woodwork, plaster, drywall, or other parts of building structures
• Trouble shoot and perform maintenance on hotel systems and equipment including plumbing systems and fixtures such as pipelines, toilets, sinks, kitchen, and laundry equipment
• Troubleshoot and repair electrical systems, including air conditioning controls, television sets, and lighting systems, or make minor replacements as needed
• Service the hotel’s pool, including adjusting chemicals, cleaning filters, and maintaining record logs
• Maintain the building exterior and "curb appeal" (e.g., snow removal, lawn care, painting, and gardening)
• Stay in touch with the Front Desk, bistro and housekeeping departments regarding guest needs that arise during the shift
• Assist property leadership in meeting and exceeding all company benchmarks for preventative maintenance, response time, customer satisfaction, etc.

• Engage with guests in a friendly, customer-focused manner, providing a high level of service to ensure their needs are met and expectations exceeded.
• Address guest concerns promptly and professionally, assisting with issue resolution when needed.
• Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests

• Communicate effectively with all hotel staff to ensure the smooth delivery of services
• Adhere to attendance policies and maintain regular availability for scheduled shifts
• May participate in the drivers program or other hotel-related duties as assigned

Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority.

• Company Character – Supports company vision and values
• Customer Service – Understands and meets the needs of customers
• Mechanical Skills – Understands and is competent operating hand, and power equipment. Understands safety…