Auto Repair Specialist II

7188 - Springfield - 2531 Chuckwagon Drive, Springfield, Illinois, 62711

Under general supervision, performs mechanical and cosmetic repairs on customer and internal Car Max vehicles in accordance with all standards described in the Car Max Certified Quality Inspection Process and the Retail Repair Process. Additionally, performs all customer contact functions during repairs as defined by Car Max 'Voice of Customer' processes, orders and maintains parts and supply inventories and properly uses and maintains all Car Max tools and equipment to support the store operations.

• Execute Car Max Standardized work
• Engine Repair
• Advance engine performance and drivability
• Electrical systems repair
• Manual drive train and axle repair
• Brake diagnosis and repair
• Steering and suspension repairs including 4-wheel alignments
• Heating and air conditioning repair
• Inspect vehicles per Car Max Quality Standards when needed.
• Maintain workplace cleanliness and organization in accordance with Car Max 5S standards
• Maintain, repair, and clean shop equipment
• Interact with all customers in a friendly, service-oriented manner
• Consult with service customers regarding needed repairs
• Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing
• Close and invoice repair orders
• Explain all recommendations, repairs, service, and maintenance performed to ensure customer understanding
• Collect service payments and manage cash including receiving and counting money
• Locate and receive shipments of parts
• Receive parts into inventory
• Maintain the parts inventory for neatness, accuracy (cycle counts), and correct stocking levels
• Control service supplies to minimize waste

• Provide general support to store operations to maintain vehicle inventory and meet quality standards
• Support sales by helping to assess vehicle condition during the condition assessment process, prepping sold vehicles for delivery, and receiving and processing vehicles being transferred into or out of inventory
• Set up and coordinate handling of vehicles with on‑lot and off‑lot sublet vendors when the needed work cannot be performed in‑house

Work requires ability to:

• Complete New Associate Orientation Training – Operations
• Complete Kronos Training for Hourly Associates
• Obtain Refrigerant Recycling License
• Obtain ASE Certifications required by State/Local law in Steering and Suspension (A4), Brakes (A5), Heating Air Conditioning (A7), Electrical (A6), Engine Repair (A1), Manual Drive Train and Axles (A3), and Engine Performance (A8)
• Read, interpret and transcribe data to maintain accurate records
• Perform multiple duties in a high‑energy, fast‑paced environment
• Lift objects that weigh up to 50 pounds
• Speak and listen to customers and associates, both in person and over the phone
• Demonstrate attention to detail and have manual dexterity in both arms and hands
• Monitor shop compliance with Car Max, OSHA, and EPA standards
• Demonstrate exceptional interpersonal, communication, and customer service skills
• Demonstrate exceptional telephone etiquette and active listening skills

• Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.
• May require walking or standing for an extended period of time.
• Flexible work hours with shifts that may include nights, weekends, and holidays.
• Wear Car Max clothing (acquired through company) at all times working in the store.
• Follow all Car Max, OSHA, and EPA standards, including the use of Personal Protective Equipment and proper waste disposal in required areas.
• Adhere to all Car Max policies including Attendance, Asset Protection, Integrity and Uniform policies.

$32.00 - $48.00 per hour

Except as otherwise required by state law, Car Max Associates are entitled to the following paid sick, vacation, and holiday time.

• Full‑time hourly or commission/incentive eligible associates earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 and 200 hours of vacation time after a 90‑day waiting period,…