Account Manager, Healthcare Janitorial Services

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world.

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ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.

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The Account Manager, Healthcare Janitorial Services is responsible for overseeing all janitorial and facility operations within a healthcare environment. This role manages day-to-day operations, staffing, client relationships, and compliance while ensuring high standards of cleanliness, safety, and efficiency. The position also serves as the primary liaison between ABM and the client, supporting production needs, managing special projects, and driving continuous improvement in service delivery.

The Account Manager is responsible for a whole portfolio of business including 3 supervisors and 40-50 employees.

* High school diploma or GED required; associate's or bachelor's degree preferred

* 2-5 years of experience in healthcare janitorial management, facilities services, or industrial/warehouse cleaning

* Strong leadership, organizational, and problem-solving skills

* Knowledge of cleaning procedures, equipment, and safety regulations

* Proficiency in Microsoft Office and workforce management systems

* Ability to work flexible hours, including nights and weekends

Operations Management

* Oversee daily cleaning operations across floors, offices, restrooms, breakrooms, etc.

* Ensure all services meet contract specifications and client expectations

* Develop and manage cleaning schedules

* Conduct routine inspections, audits, and quality checks to maintain service standards

* Support production needs and respond to operational issues in real time

Client & Stakeholder Management

* Serve as the primary point of contact for client leadership and facility teams

* Conduct regular meetings to review performance, resolve concerns, and identify improvements

* Maintain strong client satisfaction and retention through responsive service

Staff Supervision & HR Management

* Recruit, onboard, train, and supervise janitorial supervisors and cleaning staff

* Monitor performance, provide coaching, and conduct corrective actions or recognition as needed

* Manage staffing levels to meet operational and production…