Biomedical Technician - Chicagoland Area

Job Description Summary

Roles and Responsibilities:

Responds to service calls to evaluate, diagnose, and perform repair and planned maintenance (PM) on customers' basic biomedical equipment. Drives customer satisfaction through service excellence.

GE Health Care is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

• Under supervision, evaluate basic customer biomedical equipment issues, implement appropriate repairs, and as assigned, perform PM and safety/environmental inspections.
• Serve as a primary field service technician for IV infusion pumps, focusing on repair, and preventive maintenance.
• Provide on-site service at healthcare facilities throughout the Chicago metropolitan area, requiring regular local travel.
• May assist more experienced technicians on basic and more complex repairs/resolution.
• Effectively communicate and partner with teammates and colleagues.
• Follow appropriate GE policies, procedures, hospital protocol, and completes necessary documentation.
• Maintain daily communications with customers as directed, to ensure resolution and proper follow up, leading to strong customer relations and ongoing customer satisfaction.
• As instructed, implement GE/customer facility contract and supports business goals/objectives.
• Work as a member of local team to provide efficient service delivery to all accounts within the assigned area.
• When trained, able to share on-call responsibility.
• Document all repair actions and submit reports/summaries according to schedule.
• Ensure proper care of spares, tools, and test equipment, and ensure calibration.
• Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.
• Understand and utilize sources of help (i.e., manuals, tech support, Facetime app, online resources) to answer questions when performing PM.
• Meet Health and Human Services, Environment Health and Safety requirements, and all other applicable regulatory requirements.

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field;
• OR equivalent military education;
• OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program;
• OR High School Diploma/GED and 2+ years of experience servicing electrical, electronics, IT or mechanical equipment.
• Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.
• The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

• Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.
• Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.
• Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.
• Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

Complete all planned Quality and Compliance training within the defined deadlines.

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