Facilities Help Desk Coordinator

The Retail Facilities Coordinator (RFC) is responsible to ensure that the retail store locations are maintained in a condition that represents our brand positively to both our team members and customers, that the facilities are safe and secure for our team members and customers, that the facilities are maintained in accordance with lease agreements and all governmental rules and regulations through the most efficient use of resources both internal and commercially available.

RFC will be responsible for performing the day to day tasks by addressing routine break/fix repairs, emergencies and city violations that arise within the retail stores. Requests for repairs will be received via phone calls, emails and the Maintenance and Repair System (MARS) in a first come first service queue method. Success in this role will have a positive impact on customer experience, team member morale and store profitability.

• The Retail Facilities Coordinator oversees all routine break/fix repairs for the stores or submits larger repairs/replacements to the Senior Coordinator queue.
• Initiates, oversees, and executes facility maintenance routine break/fix repairs in a cost effective and timely manner.
• Provides cost per repair, defines scope of works and repairs, and is responsible for all internal and external communication.
• Facilitates facets of break/fix repairs and coordinates those repairs.
• Asset protection and facility sustainment is accomplished through procedures that include, but are not limited to, preventative maintenance programs, both temporary and permanent break/fix repairs.
• Fields repair requests via email, phone calls or MARS.
• Processes the service request to determine responsibility of repair by reviewing leases, exhibits and warranty timelines within Lucernex/MARS to delegate to the appropriate party.
• In the event O’Reilly is responsible for repairs and costs, determines if the repair is O’Reilly responsibility, reviews each request, identifies needs, establishes scope, and procures contractors/trades.
• Places service request in process; if not, forwards the service request to the appropriate team to address the repair/replacement.
• Generates work order to approved vendor; outlines scope of work, completion date, and sets Not To Exceed pricing.
• Submits and releases work to begin.
• Work that requires additional investigation or in-depth evaluation is submitted to the Senior Coordinator queue for resolution.
• Checks “work complete” within MARS.
• Provides oversight, follow up, and communication throughout the process utilizing the MARS dashboard and query reporting.

Items essential to the maintenance and repair process are as follows:

• Knowledge of facility ownership, lease duration, tenant/owner responsibility, and city codes/restrictions.
• Interface with other departments, jurisdictions, contractors, and field operations to ensure repairs are completed.

RFC’s must effectively communicate, prioritize, organize, and manage their time. The ability to adapt to a continually changing workload and multitask is essential and must maintain versatility and flexibility while keeping records to ensure that all needs are properly met.

Following up, completion review, and monitoring contractor performance are quality assurance practices utilized by the RFC.

Process all MARS requests, from service request to work order. An estimated annual service request per RFC is…

• High School diploma with 2–4 years construction, maintenance, HVAC, electrical or related trades experience.
• Good people skills.
• Excellent Customer Service.
• Must be able to multi-task and possess proven dependability and reliability.
• A basic knowledge of computers (including but not limited to Word, Excel, E‑mail, Internet and database systems).

• High School diploma with 3–5 years construction, maintenance, HVAC, electrical or related field experience.

• Competitive Wages & Paid Time Off.
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One.
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA).
• Team Member…