Facilities Help Desk Coordinator

Essential Job Functions

The Retail Facilities Coordinator (RFC) is responsible for ensuring that retail store locations are maintained in a condition that represents our brand positively to both team members and customers. The RFC maintains the facilities in a safe and secure environment, ensuring compliance with lease agreements, governmental rules, and regulations through efficient use of resources.

Day‑to‑day responsibilities include addressing routine break/fix repairs, emergencies, and city violations that arise within retail stores. Repair requests are received via phone calls, e‑mail, and the Maintenance and Repair System (MARS) in a first‑come, first‑served queue.

The RFC oversees all routine break/fix repairs and submits larger repairs or replacements to the Senior Coordinator queue. The RFC initiates, oversees, and executes facility maintenance in a cost‑effective, timely manner, providing cost estimates, defining scopes of work, and ensuring clear internal and external communication.

Asset protection and facility sustainment are accomplished through preventative maintenance programs, including both temporary and permanent repairs. The RFC fields repair requests via email, phone, or MARS, determines repair responsibility based on leases, exhibits, and warranty timelines, and delegates to the appropriate party.

When O’Reilly is responsible for repairs, the RFC reviews each request, establishes scope, and procures contractors or trades. Service requests are processed or forwarded as needed. Work orders are generated for approved vendors with outlined scope, completion dates, and ‘Not To Exceed’ pricing.

Complex investigations or in‑depth evaluations are submitted to the Senior Coordinator queue. The RFC verifies completion within MARS and oversees communication throughout the process using the MARS dashboard and query reporting.

Key skill areas include knowledge of facility ownership, lease duration, tenant/owner responsibility, and city codes. The RFC interfaces with other departments, jurisdictions, contractors, and field operations to ensure repairs are completed and maintained.

RFCs must communicate, prioritize, organize, and manage their time, adapt to changing workloads, multitask, and keep accurate records to meet all needs. Quality assurance practices include following up, completing reviews, and monitoring contractor performance.

All MARS requests—including service requests and work orders—are processed. An estimated annual service request per RFC is ….

High school diploma with 2–4 years of construction, maintenance, HVAC, electrical, or related trades experience. Good people skills, excellent customer service, and the ability to multi‑task with proven dependability and reliability. Basic computer knowledge, including Word, Excel, e‑mail, Internet, and database systems.

High school diploma with 3–5 years of construction, maintenance, HVAC, electrical, or related field experience.

• Competitive wages & paid time off
• Stock purchase plan & 401(k) with employer contributions starting day one
• Medical, dental, & vision insurance with optional FSA
• Team member health/wellbeing programs
• Tuition educational assistance programs
• Opportunities for career growth

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote‑from‑within philosophy, encouraging growth throughout the organization.

O’Reilly Auto Parts is an equal‑opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, disability, genetic information, or any protected status under applicable law. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act.

If you require a reasonable accommodation during the application or employment process, please email  or call .