Market Maintenance Technician

Job Title:

Market Maintenance Technician

Department:
Ops Excellence Team – Central Operations

Classification:
Full-Time

The Market Maintenance Technician is a regionally mobile, multi-craft role responsible for the physical upkeep, equipment functionality, and store environment standards across all Helpful Hardware Company Ace Hardware locations in their assigned region. Operating on a calendar-driven route, this technician protects the service revenue and store standards that set HHC apart from big-box competitors. The role is the primary resource for equipment uptime across The Shop @ Ace service bays, key cutting machines, glass cutters, screen repair stations, and all store fixtures and infrastructure.

HHC operates two regional technician routes covering 21 stores across Georgia, North Carolina, South Carolina, and Tennessee. This role requires a self-managed professional who is comfortable driving a vehicle across a multi-store route, logging all work completed, and taking ownership of equipment health without day-to-day supervision.

• Maintain and repair all service bay equipment across assigned stores, including The Shop @ Ace small engine service lifts, diagnostic tools, and workbench equipment.
• Service and maintain key cutting machines, glass cutting equipment, and screen repair stations – the revenue-generating service equipment that is HHC’s core competitive differentiator.
• Execute manufacturer-recommended preventive maintenance schedules for all service equipment across the route; target a minimum 70% planned versus 30% reactive maintenance split.
• Respond to urgent equipment failures that impact service bay revenue; elevate to the ASM at the affected store and the Ops Excellence Manager as needed.

• Perform general repairs and maintenance across all stores including shelving, display fixtures, lighting, signage hardware, door hardware, basic plumbing, and electrical repairs.
• Build and maintain training store environments to HHC gold standard – shelving configurations, display builds, and service area setups in designated training locations.
• Execute seasonal floor resets during the spring (lawn and garden, grilling) and fall (outdoor power clearance, heating) changeovers; support display builds and fixture moves at each store on the route.
• Support new store acquisition resets – build out physical store environments to HHC standard following each acquisition as directed by the Ops Excellence Manager.

• Operate a calendar-driven regional route across assigned stores; plan and manage weekly and fortnightly visit schedules with the Ops Excellence team and store FAMs/ASMs.
• Manage and operate a company-provided vehicle responsibly; maintain vehicle cleanliness, tool organization, and accurate mileage logs.
• Execute inter-store deliveries and equipment transfers as directed – moving fixtures, tools, and supplies between stores on the route.
• Source and procure parts, materials, and supplies for repairs; manage a small on-vehicle inventory of frequently needed consumables and components.

• Log all jobs completed, parts used, and time spent in the HHC work order system after every store visit; build and maintain a repair history from day one.
• Maintain a live equipment register for all service equipment – documenting condition, last service date, and outstanding issues.
• Provide a brief end-of-route summary to the Ops Excellence team after each route cycle, flagging any open issues requiring escalation or specialist trade contractor involvement.
• Identify recurring equipment faults or store facility issues; surface recommendations for capital expenditure or vendor service agreements to the Ops Excellence team.

• High school diploma or equivalent required; vocational or trade school certification in a relevant discipline (electrical, HVAC, mechanical, carpentry) is strongly preferred.
• Minimum 2–4 years of experience in a maintenance, facilities, or multi-trade handyman role; multi-site or regional experience is a significant advantage.
• Practical…