Guest Service Host

Job Details

Job Location:

Shelby's 1588 Buttitta - Streamwood, IL 60107

Position Type:
Part Time

Salary Range: $15.00 - $15.00 Hourly

Reporting:
Senior Multi-Unit Manager and/or Multi-Unit Manager

• Act with integrity and honesty in all work-related duties.
• Maintain the operations of the store independently during each scheduled shift.
• Maintain a positive work environment for employees, guests, and vendors.
• Uphold state, local, and company standards, regulations, and site inspections
• Collaborate with fellow employees and managers.

• Provide exceptional customer service.
  • Genuinely create memorable experiences for all our guests, every shift, every day, every time.
  • Anticipate customer needs by actively listening and offering tailored solutions.
• Be knowledgeable of vgt machines, games, and features, and how to resolve machine issues.
• Enthusiastically promote marketing initiatives consistently to every guest.
• Accurately document guest activity and records.
• Maintain the highest standard of cleanliness and sanitation.
  • Clean and sanitize café and gaming areas, restrooms, kitchen spaces, and common areas maintaining a tidy appearance.
  • Empty trash bins and ensure proper disposal of waste.
  • Perform deep cleaning tasks, as needed.
• Effectively communicate business needs including but not limited to issues such as guest feedback, broken equipment, and/or low product inventory.
• Responsibly manage financial transactions including cash drawer, sales, daily deposits, and tips.
• Prohibit underage patrons from purchasing alcohol or gambling by 'ing every guest, every time.
• Actively support liquor, gaming, health, and other regulatory inspectors to ensure compliance and maintain strong professional relationships.
• Prepare and serve food and beverage items, ensuring consistent food quality and standards.
  • Sample food items for guests throughout shift.
  • Record cooler and freezer temperatures each shift.
• Successfully complete certification courses within 30 days of hire.
  • Basset, Allergen, sexual harassment, and Illinois Food Manager
• Providing a safe environment for staff, guests, and vendors.
  • Locking doors and setting alarms.
  • Reporting safety hazards or concerns such as torn carpet or defective furniture.
• Maintains regular and consistent attendance and punctuality.
• Perform other duties as requested by management.

• Must be 21 years of age
• Previous customer service experience is preferred.
• Must have a reliable form of transportation.
• Able to use a touch-sensitive POS system.
• Being able to bend, reach, lift and/or carry 15 pounds.
• Must be able to maintain an active and engaged floor presence for periods exceeding 60 minutes.
• Knowledge of the service environment.
• Strong interpersonal skills and the ability to work as part of a team.
• Attend meetings and trainings as required by management.