Application Analyst II - BH Clinical Systems

Responsibilities

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 300 corporation, annual revenues were $15.8 billion in 2024. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune;

and listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

The Corporate Information Services Department is seeking a dynamic and talented Application Analyst II-BH Clinical Systems.

The Application Analyst II-BH Clinical Systems acts as a clinical liaison between the Corporate IS Department and the BH facility. Perform duties associated with implementation, training, support, and maintenance for all aspects of the clinical information system. Duties also include performing basic computer and computer peripherals troubleshooting skills. This position provides problem tracking, resolution, enhancement requests, active participation in system testing, workflow redesign, change management, and ongoing Cerner education to facility employees and physicians.

Key responsibilities include:

* Provides on-going support and management of clinical applications

* Regularly meets with users, vendors, and IS staff to develop/modify system specifications.

* Supports the implementations of applications and prepares the appropriate documentation.

* Performs system testing and documentation for all phases of the application development life cycle.

* Performs Q/A on application functionality.

* Researches and resolves implementation-related Customer Support Center Tickets.

* Adheres to appropriate UHS Project Management standards.

* Ensures strict adherence to work plans, reporting all serious deviations to management.

* Assists with the training of users in operating procedures for application.

* Coordinates project team member activities to achieve common objectives.

* Working in conjunction with a project manager, monitors project plans. Tracks project status, issues and progress.

* Researches and resolves Customer Support Center Tickets including major application upgrades.

* Adheres to UHS Service Level and Change Management Policies.

* Provides on-call support as scheduled.

* Establishes and maintains regular communications with user community.

* Maintains Service Excellence principles.

* Prepares and submits status reports to supervisor as required.

* Keeps management well informed of activities, needs, problems.

* Performs other tasks as required by management.

Qualifications

Position Requirements :

* 2 years of completed college coursework towards a Bachelor's degree or an Associate's degree is required.

* 3-5 years of related experience is required.

* Understanding of clinical workflow and operational processes within a behavioral health facility including but not limited to nurse unit/dept, therapies, and intake. Previous Cerner experience is required.

* Minimum two years direct patient care experience preferred. Basic computer skills and Microsoft Office experience required.

* Advanced working knowledge of clinical information systems (Cerner) preferred.

* Mentoring/leadership experience. Ability to collaborate with clinicians to discern software specifications, hardware requirements, and process improvement workflows.

* Must be comfortable and confident interacting with physicians and clinicians at all levels.

* Additional skills desired for the position include general IT knowledge that includes basic troubleshooting skills of computers, laptops, networks, and peripherals (printers, microphones, scanners, etc.)

* Excellent verbal and written communication skills.

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