Mobile Maintenance Advisor

Responsibilities

• Ascertain repair problems and services by listening to customer's description of symptoms; clarifying description of problems; checking vehicle maintenance records; examining mobile schedules.
• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered as well as repairs and services required. Obtaining approvals, entering ROs into the service database system.
• Maintain customer rapport by explaining estimates and the expected completion of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.
• Update job knowledge by participating in educational opportunities and reading manufacturers' publications.
• Enhance the organization’s reputation by accepting ownership for accomplishing new client requests, and exploring opportunities to add value to job accomplishments.
• Supervise and control the workload of mobile technicians.
• Schedule service work according to priority, and maintain an orderly flow of work.
• Communicate regularly with the Mobile Maintenance Manager regarding possible customer satisfaction and other related issues.
• Advise customers of necessary repair services. Including estimates of cost and making recommendations for preventative maintenance.
• Review paperwork associated with repairing vehicles. Make sure all documentation for warranty claims are correct.
• Take after hours calls, as needed, based on a rotation system.
• Work in coordination with the Parts and Sales departments, as well as the Corporate Office staff and Management.
• Listen to the concerns of the mobile personnel, and either address those concerns or bring them to management for possible solutions.
• Inspect all completed work turned in to the mobile department as appropriate.
• Recommend new shop equipment which will cut costs in shop and speed up work or which will give the customer more complete coverage.
• Issue purchase orders for the mobile department.
• Travel to other locations, when needed, to assist in Service operations.

• 18 years of age.
• High school graduate or GED.
• Valid Class A, or Class B Commercial Driver License.
• Knowledge of Microsoft Excel, Word, and Outlook.
• 6 years of related truck or heavy equipment maintenance.

• 10 years of related truck or heavy equipment maintenance.
• Degree in Business Management.

• Comprehension:
  Ability to understand, remember, and apply oral/written instructions and information.
• Organization:
  Ability to organize and prioritize work schedule on short-term basis (more than 1 month).
• Reasoning & Decision Making:
  Ability to make decisions with significant impact on department’s credibility, operations, and services.
• Communication:
  Ability to communicate effectively with individuals utilizing a phone.
• Mathematics:
  Ability to compute, analyze, and interpret numerical data for reporting purposes.

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands and arms to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear, and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, risk of electrical…