Executive Housekeeper

Executive Housekeeper – Shangri-La Surabaya

“To treat a stranger as one of our own” characterizes the hospitality one can expect from Shangri-La. Discerning travellers will enjoy world‑class service amidst tranquil surroundings, coupled with inspirational architecture and design.

Experience a refined oasis of quietude in the heart of Surabaya, where luxury is redefined with unparalleled comfort and elegance. Surrounded by lush gardens, this urban sanctuary offers world‑class amenities, including spacious rooms, award‑winning dining options, and a tropical pool ambiance for ultimate relaxation. Whether for business or leisure, guests enjoy serene settings, exceptional service, and convenient access to Surabaya's vibrant cultural and commercial centres.

• Ensure smooth operation on a daily basis
• Lead the team and maintain a high standard of service
• Maintain team performance and process flow
• Oversee maintenance of guest rooms and replenish room supplies
• Ensure quality assurance standards are met at all times
• Ensure the quality of service delivered is compliant with hotel guidelines and policies

• Takes pride in being a hotelier
• Enjoys interacting with people
• Fully understands room operations
• Has previous experience in a similar capacity, preferably from a luxury hotel
• Must be detail‑focused and guest‑oriented
• Has high proficiency in both written and verbal English (and the local language)
• Has strong interpersonal skills
• Continuously looks for ways to develop themselves as well as others
• Is a friendly, helpful and trustworthy leader
• Leads by example
• Has no fear of new challenge

Seniority Level: Mid‑Senior level

Employment Type:

Contract

Job Function:
Management and Customer Service

Industries:
Hospitality, Travel Arrangements, and Food & Beverage Services

To apply, please follow the link provided in the job posting.