Head Concierge

Head Concierge

MRH-Zermatt SA – Vacancy: 19.01.2026 | 1 position | Zermatt (VS) – 100% – Start 15.04.2026 – Permanent – Registration required.

• Ensure daily implementation of Concierge service standards and protocols.
• Oversee guest reception from arrival to departure and manage complex Concierge requests.
• Supervise Concierge operations, including reservations, billing, and cash handling.
• Manage all types of guest reservations and services (restaurants, transportation, activities, medical appointments, etc.).
• Build strong guest relationships, handle complaints professionally, and ensure high guest satisfaction.
• Lead and coordinate the Concierge and Bell Staff teams in collaboration with the Assistant Head Concierge.
• Organize daily operations, allocate tasks, and optimize staffing levels.
• Monitor departmental performance indicators and contribute to service quality improvements.
• Promote hotel services, develop guest loyalty, and drive revenue through cross-selling.
• Ensure compliance with health, safety, and quality standards.

• Minimum 3–5 years of experience in a Luxury Concierge department within a 5‑star / Palace hotel, ideally in a premium mountain resort.
• Proven experience in a seasonal environment with high activity levels and operational peak periods.
• Strong experience in team leadership, operational planning, and guest relations excellence.
• Demonstrated ability to handle VIP and high‑profile guests with absolute discretion and attention to detail.
• BA in Hospitality or equivalent apprenticeship; further education or certifications in Guest Service is a plus.
• Fluent in English (oral and written);
  German fluency preferred. Other European languages are a plus.
• Excellent interpersonal skills and professional manners.
• Absolute discretion and strict respect for guest confidentiality.
• Well‑groomed appearance and strong organizational skills.
• Extensive local knowledge.
• Membership in Les Clefs d’Or is a plus.
• Solid IT / computer skills.
• Valid driving license.

3920 Zermatt (VS)

100%

15.04.2026

Permanent

Sunday and holiday work, Shift work

English – Very good knowledge (oral and written). German – Good knowledge (oral and written).

By e‑mail: care