Field Service Technician

About the Role

If finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon USA, a leader in technology, solutions, and services, wants to know your story. We’re actively seeking a Field Service Technician to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon‑supported products in accordance with Service and Parts Standards.

• Report product failure trends and serviceability issues to your manager with accurate documentation and record keeping.
• Meet customer demands by providing efficient, responsive, and accurate field, shop, or on‑site maintenance.
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Showcase strong customer communication and satisfaction skills.
• Maintain the performance of assigned machines.
• Facilitate performance at a level that helps the branch/district achieve its overall metric targets.

• Hold a high school diploma or equivalent experience (required).
• Possess a basic understanding of internet environments and the ability to successfully complete the 120‑day introductory period and the PDIF (Printing and Digital Imaging Foundations) new‑hire class.
• Ability to travel (valid driver’s license and acceptable driving record required).
• Required to obtain any security or other clearances necessary for customer premises entry.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
• Comply with customer policies and protocols, including any COVID‑19 vaccination requirements if applicable.

$19.00 – $26.31 per hour.

Full‑time, on‑site at assigned office/worksite/territory. The position requires service to clients within the Rochester and Syracuse, NY areas.

• Competitive compensation and benefits package including medical, dental, vision, and 401(k) savings plan.
• Discretionary profit sharing and success sharing.
• Educational assistance and recognition programs.
• Paid vacation and flexible “Dress for Your Day” attire program.
• Employee referral bonus and employee discounts.
• Volunteer opportunities and community engagement.
• Canon welcome kit and official merchandise.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.