Field Service Technician

Field Service Technician – Pharmaceutical Packaging Machinery

(Based in North Carolina, near Charlotte | U.S. & International Travel Required)

A global leader in pharmaceutical packaging equipment manufacturing is seeking a skilled and motivated Field Service Technician to join its After-Sales team. We are looking for a professional with a strong mechanical background and hands‑on experience in industrial or pharmaceutical packaging machinery. This is an excellent opportunity for someone passionate about solving technical challenges and supporting customers worldwide.

This is a U.S.

-based role requiring the candidate to be located in North Carolina, near Charlotte, or willing to relocate. The position involves frequent travel across the U.S. and internationally to support equipment installations, maintenance, and training at client sites.

• Install, commission, and service pharmaceutical packaging machinery at customer facilities.
• Deliver client training on equipment operation, maintenance, and safety.
• Act as the main point of contact during on‑site visits, ensuring excellent customer experience.
• Perform preventive and corrective maintenance, upgrades, and repairs.
• Document service activities through detailed reports and recommendations.
• Collaborate closely with the After‑Sales and Engineering teams.
• Ensure compliance with safety, quality, and environmental standards.

• Advanced Vocational Training (FP‑II) or Technical Engineering degree.
• Minimum 3 years of experience in a Field Service or After‑Sales role.
• At least 1 year of hands‑on experience with industrial machinery (pharmaceutical packaging or process equipment preferred).
• Proven ability to handle installations, training, and complex mechanical repairs.
• Ability to work independently while managing travel schedules effectively.

• Strong mechanical skills with solid electrical and troubleshooting abilities.
• Customer‑focused, with clear and professional communication skills.
• Organized, proactive, and results‑driven.
• Proficiency in Microsoft Office and IT tools.
• Fluent in English (Spanish is a plus).

• Full‑time position with flexible home‑office setup.
• Exposure to cutting‑edge pharmaceutical packaging technologies.
• Regular opportunities for U.S. and international travel.
• A collaborative, high‑performance team environment.