TL Lead Technician

TL Lead Technician

The purpose of the Tribal Lottery Lead Technician position is to perform journey level service, maintenance, repair, and modification work to all of the gaming equipment and related components of TL equipment and provide direction, assistance, and training to other TL staff. Diagnoses and repairs gaming equipment, performs maintenance on player terminals and kiosks, and maintains inventory and service records.

Starts at $30.12/hr and increases to $31.25/hr at successful completion of 90-day orientation period. This full-time position features excellent employer-paid medical, dental, vision and life insurance benefits.

MINIMUM REQUIREMENTS:

• High School Diploma or GED equivalent is required.
• Three years' experience as a repair technician is required.
• Two years of training in a related field required. Technical degree preferred.
• One year experience as a TL Technician or prior experience in a supervisor or lead role required.
• Experience in bench technical repairs; repair of motors, bill validators, printers, and processor boards is required.
• Additional education and experience may substitute for the minimum requirements of the position.

PHYSICAL REQUIREMENTS:

• Standing or sitting for prolonged periods of time
• Use of hand-eye coordination
• Use of eyesight
• Finger dexterity
• Lifting, bending, carrying, and stooping
• Walking, pushing, or moving supplies, materials, or equipment weighing up to 50 pounds
• Ability to concentrate in loud and busy environments
• Must be able to work in a smoke-filled environment

Competencies (Knowledge, Skills, and Abilities):

• Service, maintenance, repair, and modification of computerized equipment, gaming devices, and machine installation, including power supply and board-level CPU repair.
• Equipment setup, networking, and casino/departmental policies and procedures.
• Troubleshooting, diagnosing issues, and using a wide range of tools and equipment.
• Providing excellent customer service and effective communication.
• Learn, service, maintain, modify, and configure gaming products while keeping accurate service records.
• Communicate clearly, assist in training new staff, and follow instructions and established procedures.

Additional Requirements:

• Must be able to work all scheduled shifts to include day, swing, graveyard and holidays

All applicants must obtain a Class III A license as required by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission. Pre-employment drug testing is required for all positions. However, the use of marijuana will not disqualify an applicant unless the position requires driving a company vehicle. The Emerald Queen is an Equal Opportunity Employer. Indian Preference in hiring shall apply according to the policies adopted by Puyallup Tribe's Emerald Queen Casino.

Job descriptions are intended to present a brief summary of the position and the description is not intended to list all of the duties performed within the job.