Quality Control Technician

Overview

The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment. At Michaels, our teammates strive to fulfill our promise of creating communities that lift lives - ones that jumpstart housing, education, civic engagement, and neighborhood prosperity. With this passion at the forefront of our business, Michaels teammates can be proud to be a part of the extraordinary, every day.

The Quality Control Technician (QCT) supports Michaels Military Housing's mission to provide safe, high-quality homes for service members and their families. This position is responsible for inspecting and verifying maintenance and construction work across the community, ensuring all repairs meet industry standards and contractual expectations.

The QCT oversees quality assurance for service request data, completion follow-up, and inspection documentation within the Property Management System, working closely with the Facilities team, Service Center, and contractor partners to maintain compliance with all Life, Health, and Safety (LHS) standards.

Responsibilities

1. Review and follow up on Life, Health, and Safety (LHS) categorized work orders in the Property Management System to confirm completion, accuracy, and documentation.
2. Partner with Customer Service Representatives and Facility Operations Manager to ensure LHS and Emergency/Urgent work orders are updated daily with accurate notes, photos, and status updates.
3. Conduct field inspections of completed maintenance work performed by in-house technicians, vendors, and contractors to verify compliance with Michaels' quality and safety standards.
4. Inspect and evaluate contractor and subcontractor work, including construction and renovation projects, ensuring workmanship meets industry benchmarks and manufacturer specifications.
5. Upload inspection photos, notes, and completion verification directly into the Property Management System to maintain accurate, real-time records.
6. Identify deficiencies or incomplete work and report to the Facilities Director for immediate correction, following up until issues are fully resolved.
7. Assist in coordinating and inspecting specialized work order classifications (e.g., moisture, structural, HVAC-related repairs) as assigned.
8. Participate in Change of Occupancy Maintenance (COM) inspections and collaborate with the Turns Department on quality control standards.
9. Maintain consistent communication with residents, maintenance personnel, and contractors while ensuring professionalism and adherence to Michaels' standards of service.
10. Continually evaluate the QA/QC framework to identify and implement improvements. This should be periodically discussed and reviewed with the Facility Director
11. Participate in a sample of Preventative Maintenance inspections to ensure Maintenance Technicians are completing the inspections per company policy and standards. Review a sample of these inspections to ensure that follow up work orders are being generated in the property management software system.
12. Support other quality control and facility initiatives as assigned

Qualifications

Required Experience:

● Minimum of 5 years of progressively responsible experience in residential construction, facility maintenance, or property management, with at least 2 years in a quality assurance or inspection-focused role.
● Advanced knowledge of at least one building trade (electrical, plumbing, HVAC, or carpentry) and working understanding of structural, mechanical, and environmental systems. Ability to read and interpret construction drawings, specifications, and manufacturer guidelines.
● Proven track record conducting detailed quality control inspections on maintenance, renovation, and construction work.

Required Education/Training:

● High school diploma or GED required; technical certification or vocational training in construction, facilities management, or a skilled trade is required.
● Relevant trade licenses or certifications (EPA Section 608, OSHA 10/30, journeyman license, etc.) is required.

Required

Skills and Abilities:

● Strong…