Field Service Technician II

Position Summary

Gaming:
Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

• Move, load, unload, and transport all L&W products to customer sites.
• Install, set up, troubleshoot, configure, and perform preventive maintenance (PM) on EGMs, PTG, ETG, and all utility products.
• Hold understanding and knowledge of EGMs, Coolsign, signage, basic networking, utility, and table products.
• Maintain intermediate knowledge of admin work (customer follow‑up email, QIR, finding parts, etc.).
• Follow detailed written and verbal instructions and technical documentation.
• Use Microsoft Office Suite and the internet.
• Understand Light & Wonder policies and complete all job‑related paperwork.
• Interact with coworkers and customers courteously and professionally, including problem resolution and decision making.
• Track part inventory.
• Learn and understand L&W/gaming products, including theory of operation, abnormal operation, troubleshooting, and repair.
• Use and understand Salesforce and Zinc to manage customer tickets and questions for product support and parts.
• Apply safety training in the field and wear PPE (safety equipment, steel‑toe shoes, hard hat, safety goggles, and gloves).
• Safely use common hand tools, including screwdrivers, nut drivers, wrenches, hammers, center punches, drills, multimeters, and polarity checkers.
• Support other creators on all utilities/EGM products.
• Other duties as assigned.

• Training and/or
  
  Experience:
  
  Minimum of one to three years of experience in the assembly, testing, or troubleshooting of electronic devices.
• Must have a valid driver’s license.
• Valid gaming card (or ability to obtain one).
• Education:
  
  High School Diploma/GED. Technical/Military Training Schools are a plus.
• Knowledge, Skills and Abilities:
  
  Knowledge of mechanical assembly skills; knowledge of electricity, basic electronics, troubleshooting, and mechanics of gaming type devices; read schematics or wiring diagrams.

Must be able to lift and carry 60 lbs. Must be able to sit, stand, crouch, bend, reach, kneel, lie prone, hold, push, pull, and lower as necessary.

Close vision; depth perception; distance vision; ability to adjust focus; peripheral vision; ability to distinguish colors.

Frequent work in dimly lit, crowded, noisy conditions and around smokers. Must be able and willing to travel on short notice and work “on call.” Must be able to work flexible shifts, including nights, weekends, and holidays. Some domestic and international travel may be required.

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please see the EEOC Poster.