Field Service Technician

Have you ever used the self‑checkout at Target, Walmart, or Home Depot, or a vending machine, or paid to park your car? If you answered “YES,” you relied on one of the 10 million devices built by Crane Payment Innovations (CPI). CPI powers more than 4 billion transactions each week in over 143 currencies worldwide – from cash and coins to cards and mobile.

We keep the world of payments moving with smart validation devices and business‑management software.

Headquartered in Malvern, PA, CPI supports more than 2 000 global associates, 7 manufacturing sites, 12 corporate offices and a national field‑service organization.

The Field Service Technician is responsible for servicing, fixing, upgrading, and performing preventative maintenance on a variety of equipment, including coin and currency machines, ATMs, software, and specialized office products, at client sites in Green Bay. The role requires coordination with branch sales and other service team members to ensure client satisfaction.

• Service, upgrade, and perform preventative maintenance on company electromechanical equipment.
• Travel by vehicle daily to client sites (90%) with occasional overnight travel (10%).
• Work with branch employees to satisfy client needs.
• Address customer service requests within the specified contract response time.
• Provide extended‑hours coverage periods and on‑call duty where applicable.
• Safeguard and maintain a balanced vehicle‑stock parts inventory.
• Maintain cleanliness and scheduled service intervals of the company‑issued vehicle.
• Safeguard any company‑issued assets, including tablets and mobile phones.
• Perform other duties as required.

• 2+ years of experience in a technical/field‑service position or similar technical profession.
• Impeccable integrity.
• Ability to gain access to highly secured environments; occupational licenses may be required depending on territory or accounts.
• Strong electromechanical aptitude.
• Excellent verbal and written communication skills, with a positive, customer‑first attitude.
• Personable, approachable, and able to work easily with others at all levels.
• Strong attention to detail – able to proof and prioritize your own work.
• Proficiency in iOS, MS Office applications, and Windows OS.
• Ability to set and track goals independently, initiate and follow through on assignments without coaching, and work proactively as a team player.
• Ability to commit to and meet project deadlines.

• Available for periodic travel to the corporate office in Mt. Prospect, IL for training classes.
• Ability to lift, push, or carry a minimum of 50 pounds such as large money‑counting machines and parts.
• Job requires kneeling, bending, twisting, lifting, and squatting to service equipment on the ground up to 60% of the time.
• Hand and wrist dexterity needed to turn screwdrivers and place parts and equipment.
• Phone or desk work about 10% of the time, including computer work, bench repair work, parts stocking, tracking service calls, and setting up appointments.
• Ability to stand for long periods up to 75% of the time while servicing some equipment.

• High energy level, comfortable performing multifaceted projects alongside day‑to‑day activities.
• Strong influencing, analytical, and problem‑solving skills, with the ability to multi‑task in a fast‑paced environment.
• Ability to establish credibility, make decisive decisions, and support the organization’s priorities.
• Results and people‑oriented with sound judgment – ability to balance other business considerations.
• Team player – able to work in a matrix organization.
• Excellent communication skills, both verbal and written.

• Competitive salaries – $25.00 to $27.00 per hour plus overtime.
• Technician Incentive Compensation Plan – paid quarterly.
• Company‑provided vehicle, uniform, tools, and training.
• Paid time off and sick leave.
• Medical, dental, and vision insurance.
• Flexible spending accounts.
• Life insurance and disability benefits.
• 401(k) with company contribution.
• Opportunities for community involvement.

Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, national origin, or any other characteristic protected by federal, state, or applicable local law.