HVAC Specialist

The HVAC Specialist position will exercise business acumen and independent judgement to complete all critical refrigeration reactive, planned, and capital projects work orders from inception to completion and ensure the work orders are completed within scope, within budget, and on time. This includes and is not limited to providing real-time support for on-site technicians when necessary. The progress of the work orders should be communicated directly or indirectly through CMMS platform to the client or other stake holders.

• Defines, implements, assesses, and acts upon metrics to manage assigned projects related to HVAC work orders from initiation to completion. Communicates to both internal/external stakeholders, such as client contacts, Contractors, and/or Operations Department on project statuses. Develops and monitors project timelines, budgets, identifies areas of concern and risks. Creates, presents, and enacts possible solutions
• Ensures service partners performance concerns/issues are resolved in a timely manner and meets or exceeds client’s expectations. This includes being available to field technicians by phone or email to mitigate issues
• Resolves client high priority escalations immediately. Proactively involves any additional parties both internal or external as needed to eliminate further delay in work order resolution
• Prepares proposal documents (inclusive of exhibits for projects, cost plan, contract terms with general contractors, timeline, etc.) for bids and administers contract requirements
• Prepares weekly reports around current asset health & ongoing projects for weekly client review. Completes internal reporting of service and operational metrics
• Participates and fosters a work environment that is based on openness, trust, communication and teamwork
• Other duties as assigned by cognizant supervision to include after hours, weekend, and holiday support
• Travel to locations to assess challenging sites via car, train, or airplane to solve the issues with any/or all of the following: client, service partner, manufacturer, engineer, etc.

• BA/BS from an accredited college or university or equivalent in education and work experience
• Minimum of 3 years’ experience managing HVAC projects in facilities maintenance, property management or a business-to-business customer service role (customer facing or over the phone)
• EPA Certified preferred, but not required
• Bilingual in Spanish/English (Written and Spoken), preferred but not required
• Microsoft Excel & Word. Computerized Maintenance Management System (CMMS) preferred but not required
• Strong written and oral communication skills
• Strong analytical skills with attention to detail and results oriented work ethic
• Demonstrated achievement of meeting objectives and standards
• Leverages decision frameworks and exercises sound judgement
• Excellent organizational skills with a demonstrated ability to multitask and execute work with competing priorities
• Ability to thrive in a changing environment utilizing critical thinking and problem-solving skills and adjust priorities to meet deadlines for customers and suppliers
• Strong ability to build and maintain relationships with both internal and external customers to exceed customer expectations
• Demonstrates willingness to provide feedback to management on process improvements; willingness to learn from feedback and experience and changes their behavior as a result
• Professional and friendly demeanor with a customer- oriented attitude
• Follow customer-specific policies and procedures. Handle multiple customers and take responsibility for following procedures

• Must be able to remain in a stationary position. Constantly operates a computer, phone, copy machine and printer
• Must have flexibility and adaptability in work schedule in order to serve a broad base of clients in multiple time zones with locations operations seven days a week. Typical work schedule would be Monday - Friday 8:00 AM - 5:00 PM or 9:00 AM - 6:00 PM. Weekend and after hours engagement is expected when necessary
• Promotes a positive safety culture by fully complying with all safety policies and procedures, and applicable federal,…