Sr. Digital Services Remote Support Specialist

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane and Thermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities?

Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

At Trane Technologies

TM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and  boldly go.

Trane is seeking a Sr. Remote Support Specialist in the Pacific Southwest Region.

In this role, you will leverage your HVAC knowledge and Controls skills to analyze, remotely diagnose, and optimize a variety of connected commercial and industrial HVAC equipment. This role is primarily focused on supporting our Connected Mechanical Service Agreement customers.

If you have 10+ years of experience working with commercial HVAC equipment and Controls, Trane wants to hear from you!

Work arrangement: located within the Pacific Southwest Region.

Why Trane Technologies Is The Best Company for HVAC Remote Support Specialists:

* Trane is recognized worldwide as the brand standard for HVAC and Building Controls Systems.

* Trane is committed to your safety and has a world class safety program with continuous training for their associates.

* Highly competitive and comprehensive total compensation program including total cash compensation, benefits, holiday and vacation.

* Dedicated to a military friendly environment (Veterans are highly encouraged to apply).

* Unlimited opportunities for career development and promotions.

* Determined focus to be the employer of choice in our industry (we want to be the company where everyone wants to work).

* World Class continuing education, featuring Manufacturer (OEM) Level Training and resources.

* Company-wide commitment to promoting a strong work/life balance.

* Organizational encouragement of community involvement and sustainability (green initiatives).

* High speed laptop, uniforms, and smart phone.

What you'll be doing:

A Remote Support Specialist (RSS) is a unique position dedicated to supporting Trane Digital Services and Connected Mechanical customers. The RSS will utilize Trane Connect and Command Center to enable/map/tune equipment analytics, view remote diagnostics, perform connected Inspections on BAS systems & mechanical equipment and perform system optimizations. Duties include, but are not limited to, monitoring critical building metrics, checking systems & equipment for operational integrity, and making small-scale adjustments to a building system programming.

The Remote Support Specialist is part of the Digital Services Team and works in collaboration with salespersons, technicians other team members as well as customers. Exceptional technical, written and verbal communication skills are critical to the success of the RSS role.

What you'll bring to the table:

* Strong ability to work in a team environment

* A High School Diploma, GED or equivalent experience

* Ten (10), or more years' experience in HVAC control systems and mechanical equipment service; or equivalent combination of education and experience

* IT/Network understanding - knowledge of IP/subnet/gateway and DNS importance.

* Ability to communicate effectively with other IT professionals.

* Ability to troubleshoot & inspect HVAC systems and mechanical equipment remotely.

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