Sr. Digital Services Remote Support Specialist

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it’s our responsibility to put the planet first. Trane Technologies and its businesses—including Trane and Thermo King—sustainability is not just how we do business—it is our business. Do you want to contribute to a better future? If yes, consider joining us to boldly challenge what’s possible for a sustainable world.

We offer competitive compensation and comprehensive benefits and programs for employees.

Monday to Thursday, work onsite in the Pacific Southwest Region. Fridays, choose your work location, balancing what your work requires.

Trane is seeking a Senior Remote Support Specialist in the Pacific Southwest Region. In this role, you’ll leverage HVAC knowledge and Controls skills to analyze, remotely diagnose, and optimize connected commercial and industrial HVAC equipment, primarily supporting our Connected Mechanical Service Agreement customers.

• Trane is recognized worldwide as the brand standard for HVAC and Building Controls Systems.
• Trane is committed to your safety and has a world class safety program with continuous training for associates.
• Highly competitive and comprehensive total compensation program including total cash compensation, benefits, holiday and vacation.
• Dedicated to a military-friendly environment (Veterans are highly encouraged to apply).
• Unlimited opportunities for career development and promotions.
• Determined focus to be the employer of choice in our industry.
• World Class continuing education, featuring Manufacturer (OEM) Level Training and resources.
• Company-wide commitment to promoting a strong work/life balance.
• Organizational encouragement of community involvement and sustainability (green initiatives).
• High speed laptop, uniforms, and smart phone.

• Utilize Trane Connect and Command Center to enable/map/tune equipment analytics, view remote diagnostics, perform connected inspections on BAS systems & mechanical equipment, and perform system optimizations.
• Monitor critical building metrics, check systems & equipment for operational integrity, and make small-scale adjustments to a building system programming.
• Collaborate with salespersons, technicians, other team members, and customers as part of the Digital Services Team.

• Strong ability to work in a team environment.
• A High School Diploma, GED or equivalent experience.
• Ten (10) or more years of experience in HVAC control systems and mechanical equipment service, or equivalent combination of education and experience.
• IT/Network understanding – knowledge of IP/subnet/gateway and DNS importance.
• Ability to communicate effectively with other IT professionals.
• Ability to troubleshoot & inspect HVAC systems and mechanical equipment remotely.
• Operating knowledge of Microsoft Office and comfortable with hand‑held devices (i.e., Smartphone, iPad).
• A valid driver’s license, with no major or frequent traffic violations.
• Flexibility to work overtime/weekends, as required.
• Flexibility to work in the field, at customer job sites, as required.
• Flexibility to travel within the Pacific Southwest region, as required (less than 10% travel).
• Turns in all required paperwork and reports in a timely manner.
• Represents company by serving as a professional, direct customer contact.
• Keeps current on Trane products concerning installation, operation, maintenance, service, and repair of direct digital control systems and mechanical equipment.

• Must be able to safely and legally operate a vehicle using a seat belt.
• Must be able to wear helmets, safety goggles, fall protection harness and safety boots to perform job duties.
• Must be able to twist the trunk of your body 90 degrees in each direction.
• Must be able to squat and touch the floor with both hands.
• Must be able to reach your hands over your head.
• Must be able to stand on concrete surfaces for extended periods, routinely up to 4 hours.
• Position is highly physical and requires regular use of hands, fingers, walking,…