Facilities & Production Support Specialist

Copilot Said Facilities & Production Support Specialist

At Birdi, we're transforming the pharmacy experience through innovation, automation, and operational excellence. Behind every successful prescription fulfillment operation is a reliable infrastructure that keeps our people, processes, and technology running smoothly.

As a Facilities & Production Support Specialist, you'll play a critical role in supporting the equipment, systems, and facilities that power our pharmacy and fulfillment operations. This is an opportunity to combine your technical, maintenance, and troubleshooting expertise in a fast-paced healthcare environment where your work directly contributes to patient care and operational success.

The Facilities & Production Support Specialist is responsible for maintaining the efficient operation of production equipment, automated dispensing systems, and facility infrastructure.

This role serves as a key liaison between Facilities and Pharmacy Operations, ensuring equipment, building systems, and technical resources are operating reliably to support daily production goals. Responsibilities include preventive maintenance, troubleshooting automated systems, supporting facility projects, coordinating repairs, and helping optimize production workflows.

The ideal candidate enjoys solving problems, working with technology and equipment, and supporting continuous operational improvement in a highly regulated environment.

• Monitor production line and fulfillment equipment to ensure optimal performance.
• Troubleshoot and resolve hardware, software, and automated equipment issues.
• Perform routine and preventive maintenance on production systems and dispensing equipment.
• Support production efficiency initiatives and identify opportunities for workflow improvements.
• Maintain equipment according to manufacturer specifications and internal maintenance schedules.
• Assist in the setup, automation, and readiness of new pharmacy and production facilities.

• Respond to maintenance requests and facility work orders.
• Perform a variety of maintenance and repair tasks including:
  • HVAC systems
  • Electrical systems
  • Plumbing repairs
  • Carpentry
  • General building maintenance
• Inspect building infrastructure and equipment to identify potential issues before they impact operations.
• Support building upkeep and operational readiness across all facility areas.

• Develop, document, and maintain preventive maintenance programs.
• Schedule and track routine inspections and maintenance activities.
• Identify opportunities to improve equipment reliability and facility performance.
• Maintain accurate maintenance records and documentation.
• Ensure operational systems remain compliant with company standards and manufacturer requirements.

• Coordinate repairs, upgrades, and maintenance activities with external contractors and vendors.
• Support facility expansion, renovation, and improvement projects.
• Partner with internal stakeholders to prioritize equipment and facility needs.
• Assist with project planning and implementation for operational and production initiatives.

• Serve as a liaison between Facilities and Pharmacy Operations teams.
• Support pharmacy production goals by ensuring facility and equipment readiness.
• Collaborate with Operations, IT, Quality, and Leadership teams to resolve technical and operational challenges.
• Assist with special projects and operational initiatives as assigned.

• High School Diploma or GED.

• 2-4 years of experience in:
  • Facilities maintenance
  • Production line support
  • Equipme…