HVAC Tech - Dollywood Theme Park - Year Round

HVAC Tech I
- Dollywood Theme Park
- Full Time Year Round

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties; all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel.

We are seeking a HVAC Technician I who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right HVAC Technician I will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This role exists to perform a variety of basic technical tasks related to assisting in the service and repair of all heating, air conditioning, and related culinary equipment located throughout Dollywood Company properties. All of this will be done in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood Company.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Assist in repairing mechanical and electrical systems with heating and cooling equipment
• Perform preventative maintenance on a variety of heating and cooling equipment
• Monitor and inspect heating and cooling systems to ensure continued proper operation
• Investigate heating and air conditioning complaints; perform minor repair
• Install air and water filters on various equipment across all Dollywood Company properties
• Use the TMA work order system for work assignments and record time and materials for each work assignment
• Assess HVAC and other equipment drainage problems and performs necessary repairs
• Operate a variety of hand and power tools, vacuum pump, test equipment utilized in the trade
• Must be able to operate a motor vehicle while maintaining company's equipment
• Maintain related records concerning time, labor and materials; maintain log of tasks performed and write reports as required
• Must be able to climb ladders and work off roofing to clean coils and change HVAC filters
• Must work independently as well as in a team setting

Education and Experience Required

• High school diploma or equivalent required
• Must be at least 18 years of age
• At least 6 months experience of HVAC experience, preferred
• Has basic computer skills
• Working knowledge of basic heating and cooling systems
• Ability to safely operate company vehicles according to company policy. Must have valid driver's license, proof of auto liability insurance and acceptable motor vehicle driving record.
• Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must maintain a professional appearance with good personal hygiene
• Must promote and support a "team" work environment by cooperating and helping co-workers
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules…