Laundry Attendant Lead - Dollywood's DreamMore Resort & Spa - Year Round

Job Summary

Dollywood Parks & Resorts is seeking a Laundry Attendant Lead who will embody the heart and soul of our mission of creating memories worth repeating, bringing families closer together while caring deeply about our brand.

• Maintains focus and productivity of Laundry Attendants and Drivers in the absence of the Laundry Manager.
• Performs opening and closing procedures, arms/disarms alarm system, locks/unlocks doors.
• Safely operates commercial washers, dryers, and folding machines.
• Loads and unloads washing machines and dryers.
• Operates folders and other laundry equipment according to product specifications.
• Cleans up machines and surrounding areas as necessary per shift.
• Complies with attendance rules and is available to work on a regular basis.
• Ensures safe and thorough cleaning and pressing, keeping work area clean and safe.
• Alerts the manager when equipment stops working properly.
• Sorts linen that needs to be processed.
• Pushes and pulls full linen carts.
• Participates in monthly linen inventory.
• Functions effectively in a team atmosphere.
• Completes additional duties as assigned.

Management reserves the right to change or add duties at any time.

• High school diploma or equivalent.
• Six to 12 months of previous commercial laundry experience preferred.
• Must successfully pass a background check and drug screen.
• Valid driver's license, proof of auto liability insurance, and acceptable driving record required.
• Offers of employment are contingent upon satisfactory completion of background screening, which includes criminal history and motor vehicle record checks.

• Live out Dollywood’s “Lead with Love” qualities: patient, kind, humble, respectful, selfless, forgiving, honest, and committed.
• Make a friendly impression when speaking to or corresponding with guests, vendors, and colleagues.
• Reflect Dollywood’s image by being genuinely friendly and caring.
• Self‑motivated and disciplined.
• Prioritize and complete work assignments on a timely basis.
• Maintain strict confidentiality and judgment regarding privileged information.
• Commit to continuous improvement.
• Professional appearance with good personal hygiene.
• Promote and support a team work environment by cooperating and helping co‑workers.
• Productive in a fast‑paced environment.
• Maintain dependable work attendance and flexibility with assigned schedules including overtime, evenings, weekends, and holidays.
• Sensitive to the needs of guests and empowered to meet their needs within company guidelines.
• Use effective communication, problem solving, conflict management, and interpersonal skills.
• Comprehend instructions and retain information.
• Perform duties consistent with creating a safe and secure environment for hosts and guests.
• Adapt to frequent changes in priorities.
• Perform basic arithmetic (add, subtract, multiply, divide) with accuracy.
• Communicate effectively with guests and hosts using approved methods.
• Collaborate with cross‑functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals.

• Lifting and carrying up to 50 lbs, following company safety guidelines.
• Mobility: intermittent to prolonged sitting, standing, and walking for up to 13 hours; may require travel across property, including changes in terrain, stairs, and uneven surfaces.
• Repetitive movements: frequent use of hands, arms, or other body parts throughout shift.
• Environmental conditions:
  
  work in varying weather, including extreme cold and heat; may work indoors and outdoors.
• Cognitive and sensory: strong cognitive skills, critical thinking, problem solving, information processing, attention to detail, and effective communication.
• Meet physical demands of the job and move, bend, stoop, kneel, reach, and twist as needed.

The Dollywood Company is an equal‑opportunity employer. Applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever‑changing world.