Club Manager

POSITION SUMMARY The Assistant Manager is responsible for directing all functional activities of the club including,membership sales, general administration, customer service, scheduling, cash management and general operations.

ESSENTIAL DUTIES Operations Serves as the primary contact for the General Manager regarding all club issues. Handles member issues while maintaining quality control. Sets up, develops, maintains and documents all club processes, procedures and guidelines. In coordination with the Human Resources Specialist, develops and maintains effective club operations through the selection, training, motivation, termination and review of all current and prospective club personnel. Consistently maintains a program for sound employee relations at all levels of the club.

Oversees and directs the work activities for Shift Leaders and Member Services Representatives. Effectively addresses and solves problems that arise relating to members, employees, or operations. Oversees the proper protocol to resolve all member billing related issues. Manages all employee scheduling including employee availability, time-off requests and determining appropriate staffing levels. Performs and oversees all credit card management functions of the club.

Monitors and manages all member surveys, complaints, compliments and other issues on Shift Notes in a timely manner. Ensures club maintenance, equipment and general repairs are identified immediately and addressed in a timely manner. Oversees and regularly audits club cleanliness to ensure that cleaning is completed appropriately on a daily basis. Manages the club member training program.

JD 19-002 Assistant Manager 040721 2

Human Resources Conducts human resources activities in coordination with the Human Resources Specialist. Develops and facilitates job-related training to new employees. Holds employees accountable to work rules and safety procedures. Effectively selects, interviews and approves new club subordinate employees. Trains subordinate employees in job function, expectations and orients them to the facility. Manages employee performance and behavior to ensure that company expectations arebeing met.

In coordination with the Human Resources Specialist, documents all disciplinary meeting sand corrective action using the Corp Strat system. Communicates requests and justification for employee terminations to the Human Resources Specialist. Observes staff regularly throughout the day and provide feedback to facilitate staff growthand development.

Equipment Maintenance Reviews emailed Shift Notes and identifies necessary repairs and maintenance needed.

Prints emailed Shift Notes and places them in the Shift Notes Binder.

Inspects equipment identified in Shift Notes and performs necessary maintenance to ensure operational effectiveness.

Orders and receives all equipment parts as needed.

Oversees or completes all necessary repairs as needed.

Coordinates maintenance needs with approved outside vendors as needed.

Records all processed orders with outside vendors.

Inspects fitness equipment periodically to determine if parts are wearing down.

Cleans fitness equipment.

Disassembles fitness equipment and correctly reassembles equipment as needed for cleaning, repairs and maintenance.

Addresses member and coworker complaints regarding equipment operation.

Conducts weekly inspections of tanning beds and hydro-message equipment and performs cleaning and maintenance as needed.

Performs annual maintenance of hydro-massage equipment.

Performs periodic inspections of common areas such as restrooms, faucets, etc. and repairsas needed.

Tracks warranty repairs made on fitness equipment.

Reports to club manager for any possible repairs or concerns she/he has.

Submits report of equipment maintenance to management weekly and closes the repair inthe Life Fitness portal

Submits hours worked on spreadsheet to identify “planned effort time.”PREREQUISITE KNOWLEDGE, SKILLS, AND EDUCATION Must be 18 years of age or older. High school diploma or GED. Minimum 2-years of experience at a Planet Fitness facility. Moderate knowledge in the use of computer technology.

Experience with budget analysis.
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