Maintenance Technician

Job Title: Maintenance Technician
Job Overview

The Maintenance Technician plays a critical role in delivering an exceptional guest experience by leading the hotel’s Preventative Maintenance Program, with a primary focus on guest rooms. This position ensures that all guest accommodations are safe, fully functional, and maintained to the highest hospitality standards.

This role requires a proactive, detail-oriented professional who understands that preventative maintenance directly impacts guest satisfaction. Availability to respond to urgent maintenance needs — including being on-call — is essential to the success of this position.

• Execute and manage the hotel’s Preventative Maintenance Program, with emphasis on guest rooms.

• Perform scheduled inspections of guest rooms to ensure HVAC systems, plumbing fixtures, lighting, appliances, furniture, and finishes are fully operational and guest-ready.

• Utilize the hotel’s maintenance management app to complete work orders, document repairs, and track preventative maintenance tasks.

• Maintain accurate, real-time records of completed work and upcoming preventative maintenance schedules.

• Identify and resolve potential issues before they result in guest complaints or service recovery situations.

• Coordinate with Housekeeping and Front Desk teams to ensure minimal disruption to room availability.

• Ensure all in-room life-safety systems meet brand, safety, and compliance standards.

• Respond promptly and professionally to guest maintenance requests.

• Troubleshoot and repair plumbing, electrical, HVAC, and minor carpentry issues.

• Maintain public areas and back-of-house spaces to ensure a safe and welcoming environment.

• Assist with special projects and property improvement initiatives.

• Monitor for safety hazards and ensure compliance with company, local, state, and federal regulations.

• Maintain a professional and courteous demeanor when interacting with guests.

• Must be available to be on-call and respond to after-hours maintenance emergencies.

• Flexibility to work weekends, holidays, and varying shifts based on business needs.

• Ability to respond quickly to urgent situations to minimize guest impact and operational disruption.

• High school diploma or equivalent required; technical certification preferred.

• Experience in hotel or hospitality maintenance strongly preferred.

• Working knowledge of HVAC, plumbing, electrical, and basic carpentry.

• Comfortable using digital maintenance management systems or mobile apps.

• Strong attention to detail and commitment to preventative maintenance standards.

• Excellent troubleshooting, communication, and organizational skills.

• Ability to work independently and as part of a team.

• Valid driver’s license and reliable transportation.

• Ability to lift up to 50 pounds.

• Ability to stand, bend, kneel, climb ladders, and work in varied indoor and outdoor conditions.

• Ability to move throughout the property for extended periods.