Customer Service Representative

Description

The Customer Experience Associate (CEA) is responsible for delivering a world‑class customer experience by responding to inquiries quickly and accurately across phone, email, and internal systems.

Key Responsibilities

+ Handle 25-50+ inbound calls and 50-100+ emails daily.

+ Address customer questions on shipping, product availability, and pricing.

+ Research issues and use internal systems to provide accurate solutions.

+ Create and manage customer service cases.

+ Collaborate across functional teams to resolve customer needs.

+ Manage orders and provide transparency throughout the fulfillment process.

+ Support exception management and proactively offer solutions.

+ Communicate with both internal and external customers to ensure a frictionless experience.

+ Reports to the Supervisor of Customer Experience.

The company provides extensive training to prepare team members for success.

Required

Skills & Qualifications

+ 2+ years of customer service experience in a product‑based environment with KPIs (no scripted call‑center backgrounds).

+

Experience with order entry in an ERP.

+ Proficiency in Outlook and Word; strong general computer skills.

+ Heavy email communication experience.

+ High school diploma.

Preferred Qualifications

+ Claims/order‑claims processing experience.

+ CRM experience, especially Microsoft Dynamics.

+ High‑volume inbound call experience (50+).

+ Microsoft Excel skills.

Top Skills

+ Customer service

+ Inbound calls

+ Microsoft Outlook & Excel

+ Email communication

+ Customer support / CRM

+ Order entry

Job Type & Location

This is a Contract to Hire position based out of Tinley Park, IL.

Pay and Benefits

The pay range for this position is $20.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tinley Park,IL.

Final date to receive applications

This position is anticipated to close on Feb 20, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services  

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.