Customer Service Representative

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software.

Escalates complex matters to senior staff. Minimum of 1 year related experience required.

• Well-Rounded Medicine:
  Wellness, diagnostics, surgery, and laser therapy
• Modern Equipment:
  Digital full body & dental radiographs, in-house diagnostics
• Supportive Team:
  Collaborative, family-like culture that values growth
• Positive Environment:
  Team building and open communication
• Make an Impact:
  Build relationships with clients and truly make a difference

• 1+ years of customer service veterinary experience
• Strong professional skills and attention to detail
• Ability to stay calm and efficient in a fast-paced environment
• Positive, team-oriented mindset
• Passion for patient care and continued growth

• Part-time/Full-Time
• Monday, Tuesday, Thursday and Friday: 8am–7pm ;
  Wednesday 8am-5pm
• Rotating Saturdays: 9am–1pm

• Pay Range: $17–$20/hour, based on experience
• Full Time benefits eligibility:
  Health, dental, and vision insurance
• Free mental health benefit options
• 401(k) with company match
• Competitive PTO plan + paid holiday
• Employee pet discount

If you’re looking for a team where you can be supported, grow your skills, and enjoy coming to work each day — we’d love to connect.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.