Customer Experience Advocate

Customer Experience Advocate

At Panduit, we don't just offer a job – we offer a career where your contributions directly impact our customers, the environment, and our company's success. You'll have the opportunity to grow, innovate, and be a part of an inclusive team that celebrates both individual and collective achievements. If you're ready to elevate your career and help us deliver exceptional experiences to our customers, apply today and make your mark with Panduit!

Join Our Dynamic Team as a Customer Experience Advocate at Panduit!

Are you passionate about helping customers and solving problems? At Panduit, we're looking for a Customer Experience Advocate with strong customer focus, professionalism, problem-solving skills, and a drive to learn. Whether your background is in customer service, retail, hospitality, logistics, healthcare, banking, or another customer-facing role, you'll have the opportunity to develop technical expertise while delivering exceptional experiences in a fast-paced, high-volume environment.

As a key member of our customer experience team, you'll create a frictionless customer journey through proactive problem-solving, clear communication, and a commitment to service excellence. This role operates in a fast-paced call center environment supporting customers through inbound and outbound phone and email communications. If you're a reliable, curious problem-solver who enjoys helping others and thrives in a collaborative environment, we'd love to hear from you.

• Own the Customer Journey:
  Manage the customer experience across the order lifecycle, including order management, product inquiries, returns, issue resolution, and inbound and outbound customer communications via phone and email, ensuring timely delivery and smooth transactions.
• Collaborate Across Teams:
  Partner with cross-functional teams to resolve issues and meet customer needs.
• Be the Customer Champion:
  Serve as a trusted point of contact for customers and sales teams, providing timely communication and support.
• Drive Solutions & Action:
  Investigate customer concerns, identify root causes, and resolve issues related to freight, inventory, commercial exceptions, and other service challenges with urgency and professionalism.
• Monitor & Improve Satisfaction:
  Use customer feedback and operational insights to identify improvements and support corrective actions.
• Support & Lead:
  Support a diverse customer portfolio while contributing to key accounts and strategic initiatives.

• Education:
  
  Associate's degree or relevant equivalent experience in lieu of a degree.
• Experience:
  
  Experience in a customer-facing or service-oriented environment preferred (customer support, retail, hospitality, logistics, healthcare, banking, or similar). We value aptitude, professionalism, and learning agility as much as direct industry experience.
• Systems:
  Experience with ERP systems (Oracle, SAP, or similar), CRM platforms, and Microsoft Office applications preferred. Ability to quickly learn new technologies and systems is essential.
• Your
  
  Skills:
  
  Strong verbal and written communication skills, learning agility, and the ability to adapt to changing priorities.
• Independent Problem Solving:
  Demonstrated ability to assess situations, identify root causes, make sound decisions, and resolve customer issues independently while recognizing when collaboration or escalation is needed.
• Punctuality & Reliability:
  Dependable and accountable, with a strong commitment to attendance, follow-through, and delivering a consistent customer experience.
• Positive Attitude & Professionalism:
  Maintain a positive, professional approach with customers and teammates while contributing to a collaborative team environment.
• Customer-Focused:
  Passion for helping others and delivering exceptional service in a fast-paced environment.
• Coachable & Curious:
  Open to feedback, eager to learn, and motivated to develop technical expertise in a collaborative environment.

• Competitive Pay & Benefits:
  Enjoy a robust Total Rewards Program that includes health, financial benefits, and more.
• Work-Life Balance:
  Flexible hybrid work options to help…