Patient Procedure Scheduler - Surgery

Be a part of a world-class academic healthcare system,
UChicago Medicine Medical Group
, as a Patient Procedure Scheduler at our Tinley Park clinic. Here, you will work alongside our Surgical Services team. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area.

At UChicago Medicine Tinley Park Ambulatory Surgery Center, our goal is to make your brief visit with us as comfortable and convenient as possible with personal care, convenience, expertise and professional quality. Because we specialize in outpatient surgery, our centers are designed with your comfort in mind. Our technology is state-of-the‑art and our experienced outpatient specialists are dedicated to making sure that you are prepared for your surgery.

Our outpatient surgery center is accredited by the Joint Commission and offers private convalescence rooms and has one priority – delivering outstanding patient care so that you can return to the comfort of your home for recuperation.

UCM Medical Group is committed to a patient‑centric, efficient health care delivery system that focuses on quality, safety, service, and operational excellence. The Patient Procedure Scheduler’s main responsibility is to work collaboratively with physicians, staff and patients in order to ensure that procedures and/or surgeries are scheduled and coordinated appropriately. The Patient Procedure Scheduler is accountable for achieving performance and service targets and metrics in a manner consistent with the Ideal Patient Experience approach and philosophy.

• Work collaboratively with physicians and staff members to schedule surgeries in Op Time
• Coordinate pre and post‑surgical appointments with the patient and any ancillary areas as needed
• Schedule procedures/surgeries based on preapproved guidelines and protocols
• Enter procedure/surgery information and update/inform physicians of schedules per protocol
• Coordinate schedules with time and equipment availability; identify conflicts and adjust schedules as needed
• Communicate with patients and inform them of any schedule changes
• Order and coordinate delivery of special supplies and equipment, as necessary
• Enter vendor information and supply into Vendormate system
• Schedule Anesthesia for surgery, as necessary and per protocol
• Set expectations and provide instructions for all patients pertaining to their upcoming procedure/surgery and confirm understanding
• Provide pre appointment instructions, directions and messages per protocol
• Respond to patient inquiries/concerns appropriately and in a timely manner
• Document all messages electronically using the In Basket functionality and forward to the appropriate clinical provider
• Provide service recovery with unhappy patients. Escalate patient concerns per protocol
• Thank each and every caller and ask if there is any other assistance that can be provided
• Other duties as assigned.

• Knowledge of medical terminology
• Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers
• Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving customer issues
• Communicates effectively and professionally with patients, visitors, physicians and co‑workers.
• High School Diploma
• Ability to balance multiple priorities and effectively handle challenging situations
• Excellent verbal communication skills
• Ability to use personal computers and select software applications
• Successful completion of Cadence Scheduling system training and competencies

• Experience in Epic-OP Time (Epic operating room scheduling module) and Vendor mate
• Associate or Bachelor’s Degree

• Job Type/FTE:
  Full‑Time 1.0 FTE
• Shift: Days - 7:30 am – 4 pm
• Work Location:
  
  Onsite - Tinley Park
• Unit/Department:
  Surgical Services
• CBA Code:
  
  Non‑Union

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with…