ERP Support Analyst

Goodheart-Willcox Publisher, Experts in Career and Technical Education (CTE) and an employee-owned company, is seeking an ERP Support Analyst. The ERP Support Analyst is responsible for providing Level 1 Support including day-to-day issue analysis/resolution, optimization, and expansion of G‑W operations in Net Suite, Solochain, Ship Hawk, Firebrand, and additional applications. This position will follow a hybrid schedule, working a minimum of two days per month in our Tinley Park, Illinois office.

Our compensation is market based and takes into account a variety of factors including the candidate’s skill set, experience level, internal equity, and location. For this position, we anticipate the starting salary falling between $55,000 and $65,000 per year. In addition, the company makes a 10% contribution to the Employee Stock Ownership Plan and a 4% matching contribution to the 401(k).

• Assist with administration and maintenance with Net Suite ERP and CRM, ensuring system integrity and performance.
• Provide Level 1 Support for Net Suite, Solochain, Ship Hawk, and Firebrand issues; troubleshoot and resolve data issues, implement fixes, and work with Vendor Support when necessary.
• Assist with developing and optimizing Net Suite saved searches, dashboards, and reports.
• Assist with configuring workflows, adding custom fields and modifying forms.
• Assist with Net Suite upgrades from end-to-end, including preparation and testing coordination with internal stakeholders.
• Assist with supporting Net Suite integrations, customizations, and implementations with third party applications, including but not limited to tax, address, payment processing, banking, and shipping systems.

• Bachelor's degree in Information Technology, Computer Science, Accounting, Finance, or a related field required.
• Minimum of 1 year of experience with ERP, CRM, warehouse and transportation management systems administration and integrations required.
• Experience with Net Suite CRM modules is a plus.
• Accounting experience is a plus.
• Experience with Solochain or Warehouse Management Systems is a plus.
• Experience with Ship Hawk or Transportation Management Systems is a plus.

Goodheart-Willcox Publisher is an employee-owned company driven by our mission, “We Build Careers.” G‑W has spent over a century building a culture that we are proud of and is centered around our Core Values of Do the Right Thing, Can-do Attitude, Roll Up Your Sleeves, Always Improving, and Collaborative Spirit
. When you join our team, you will experience an environment of collaboration, empowerment, and respect.

G‑W prioritizes the health and well‑being of our employees by offering carefully selected benefits and retirement options. Check out some of our generous benefits highlighted below:

• Employee Stock Ownership Plan – a retirement plan that is 100% company funded
• 401(k) with a company match
• 3 Medical plan options
• 2 Dental plan options
• Vision plan
• Generous Paid Time Off
• Wellbeing and Wellness Reimbursement Programs
• Cariloop – a Caregiver Concierge
• Pet Insurance
• Employee Assistance Program
• Social Activities and Events

Goodheart-Willcox Publisher provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, ancestry and marital status, and other protected classes, in accordance with applicable federal and state laws.

In addition, Goodheart-Willcox Publisher complies with applicable state and local laws governing nondiscrimination of employment. This policy applies to all terms and conditions of employment, including, but not limited to hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training.

Applicants must be legally authorized to work in the US. We do not sponsor applicants for work visas.