D365 Support Analyst

About Us:

Carl Buddig and Company, a respected name in the meat manufacturing industry, boasts a legacy of over 80 years. Founded as a family-owned company, we have evolved into a leading producer of premium meat products, including renowned lunch meats, ready-to-eat cooked meats under our Kingsford, LLC division, and savory snack meats from Old Wisconsin.

As a third-generation family business, our success is anchored in our commitment to quality, innovation, and community. With a workforce of 2,500 dedicated team members spread across Illinois, Wisconsin, and Indiana, we continue to expand, driven by a vision for excellence and a responsiveness to evolving consumer preferences.

At Carl Buddig and Company, we foster a culture centered around teamwork and innovation. We strive to create an environment that values creativity and collaboration, ensuring every team member is empowered to contribute to our collective goals.

Our dedication extends beyond our business operations. We actively support charitable initiatives and community organizations through direct contributions, volunteer work, and partnerships. We aim to make a positive impact and give back to the communities that have supported us over the years.

Join us at Carl Buddig and Company, where tradition meets innovation, and where our passion for quality meat products is matched by our commitment to our people and communities.

Position Summary:

The D365 Support Analyst plays a critical role in ensuring the smooth and efficient use of Microsoft Dynamics 365 across the organization. You will be the primary point of contact for users seeking support and guidance on the D365 system, resolving both functional and technical issues that arise. As a key team member in supporting the ongoing success and optimization of our D365 platform, you will work closely with various business units to understand their needs, identify pain points, and offer solutions that enhance their workflows.

Your responsibilities will include addressing user queries, troubleshooting system functionality, and proactively identifying opportunities to improve business processes within D365. You'll be responsible for maintaining system stability, supporting data integrity, and collaborating with stakeholders across departments to ensure alignment and seamless use of the system. This position requires a balance of technical knowledge and business acumen, as you'll need to understand how D365 is used in different business contexts, from Finance and Operations to Supply Chain and Sales, and translate technical solutions into business value.

Additionally, you will assist in the training and onboarding of new users, helping them become proficient in their use of D365 and ensuring they can leverage the system effectively for their day-to-day operations. As part of our commitment to continuous improvement, you'll participate in system enhancements and upgrades, acting as a liaison between end-users and technical teams, and helping to drive projects that contribute to the overall growth and efficiency of the business.

This role is ideal for someone who is passionate about technology, enjoys problem-solving, and is eager to support a dynamic and evolving business environment. Your contributions will play a vital part in driving the company’s success through optimized use of D365 and ensuring our users can work effectively and efficiently.

Key Responsibilities:

Provide D365 Support:
Offer functional and technical support to end-users by troubleshooting and resolving issues across various D365 modules (e.g., Finance, Supply Chain, Sales, etc.).User Training & Documentation:
Assist in creating user manuals, guides, and conducting training sessions for end-users to improve D365 system understanding and utilization.

System Monitoring & Issue Resolution:
Monitor D365 for performance issues, bugs, and errors; work closely with internal teams or third-party vendors to resolve any incidents promptly.

Data Management & Reporting:
Assist in maintaining data integrity by performing routine checks and corrections. Generate reports and perform data analysis as needed to support business operations.

System…