Senior Salesforce Analyst

The Salesforce Senior Analyst I will play a leading role in the ongoing support and con Bnuous improvement of Payroc's  deployment. Working closely with func Bonal leaders, system architects, and subject maPer experts, they will take ownership of issue resolu

Bon, support process design, and the delivery of automa

Bon-driven improvements that reduce opera

Bonal toil and increase plaQorm reliability. The successful candidate must be a self-starter who thrives in a fast-moving support environment — able to triage and resolve issues under pressure, iden

Bfy root causes, and implement durable fixes. They will be expected to champion process improvements, drive automa

Bon iniBaBves, leverage Dev Ops, Test Automa Bon and AI tooling to accelerate delivery, and set the standard for how support is delivered across the team. Du,es and Responsibili,es Own the resolu

Bon of complex Salesforce issues end-to-end — from triage and root cause analysis through to fix, tesBng, and post-resolu

Bon review. Lead the design, test and implementa

Bon of new support processes, reducing manual effort through declara

Bve and programma

Bc automa

Bon. Act as an escala

Bon point for the support team, swarming on high-priority incidents and guiding junior team members through resolu

Bon. Iden Bfy recurring issues and inefficiencies - propose and deliver improvements that reduce Bcket volume and improve plaQorm stability. Implement and con Bnuously improve test automa

Bon processes — building regression suites, automated valida

Bon, and pre-release tesBng that catch issues before they reach produc

Bon. Leverage AI tools to accelerate issue resolu

Bon, automate repe

BBve support tasks, assist in code and configura

Bon review, and surface pa Perns across support data. Evaluate, design, and implement configura

Bon and development changes arising from support needs, working within change control and release processes. Maintain and improve plaQorm health through proac

Bve monitoring, process audi

Bng, technical debt reduc

Bon, and best-prac

Bce enforcement. Collaborate with func Bonal leaders, product managers to translate emerging business needs into supportable, well-architected Salesforce solu

Bons. Keep up to date with Salesforce releases and emerging AI tooling, evaluate new capabili

Bes and lead adop

Bon where they improve supportability or reduce manual process. Qualifica,ons Bachelor's Degree or equivalent work experience. 8+ years in a Salesforce Analysis or Development posi

Bon (parBal experience in a similar analy

Bcal, support or development role will be considered). Excellent task management skills and a posi

Bve, customer-focused a]tude. Demonstrated ability to meet deadlines, handle and priori

Bze mulBple, simultaneous requests, and manage laterally and upwards. Experience implemen

Bng or improving test automa

Bon processes in a Salesforce context (e.g. Apex test coverage, UI test frameworks, regression suites).

Experience with  APIs and iden

Bty protocols - REST-based APIs, Bulk API, and the Metadata API. Demonstrated use of AI-assisted tools in a development or support workflow — e.g. AI coding assistants, intelligent triage, automated analysis. Demonstrated excep

Bonal verbal and wriPen communica

Bon skills – able to communicate effec

Bvely at all levels of the organiza

Bon, transla

Bng complex technical issues with clarity to non-technical stakeholders. Crea Bve, analy

Bcal problem-solver - comfortable with ambiguity and willing to experiment to validate approaches in an Agile environment. Salesforce Admin, Developer, and/or Architect cerBfica

Bons beneficial