Senior Director of Technology & Data Systems

Job Details

• Job Location:
  
  Corporate - OAK PARK, IL 60302
• Position Type:
  Full Time
• Education Level: 4 Year Degree
• Salary Range: $ - $ Salary/year
• Travel Percentage:
  Local - Location to Location
• Job Shift: Any
• Job Category:
  Information Technology

The Senior Director of Technology & Data Systems serves as the organization's executive technology leader and is responsible for developing and executing PCC Community Wellness Center's technology strategy in support of organizational growth, operational excellence, quality patient care, cybersecurity, and data‑driven decision making. This position provides strategic and operational oversight of all information technology systems, enterprise applications, electronic health records (Athenahealth), clinical applications, data analytics, cybersecurity, infrastructure, telecommunications, vendor partnerships, and technology innovation across multiple health center locations.

The Senior Director partners closely with Executive Leadership, Clinical Operations, Revenue Cycle, Finance, Human Resources, Compliance, Quality, and Population Health to ensure technology investments support PCC's mission as a Federally Qualified Health Center (FQHC), while maintaining compliance with HRSA, HIPAA, HITECH, Joint Commission, FTCA, and other regulatory requirements. This is a hybrid leadership position requiring a regular on‑site presence (minimum three to four days per week) to support clinical operations, technology initiatives, executive collaboration, and staff engagement across PCC Community Wellness Center's multiple locations.

• Develop and execute PCC's multi‑year technology roadmap aligned with organizational strategic goals.
• Serve as the organization's senior technology advisor to the Executive Leadership Team.
• Recommend emerging technologies that improve patient care, operational efficiency, provider experience, and financial performance.
• Lead digital transformation initiatives across all PCC locations.
• Present technology initiatives, budgets, and strategic recommendations to executive leadership.
• Develop technology governance standards and enterprise technology policies.

• Direct all IT operations including infrastructure, networks, telecommunications, end‑user support, cloud technologies, hardware, software, printing, wireless connectivity, and disaster recovery.
• Oversee PCC's Managed IT Services vendor and serve as the executive liaison for all contracted technology services.
• Establish IT service level expectations and monitor vendor performance.
• Oversee system uptime, business continuity, disaster recovery testing, and operational resilience.
• Direct technology support for new clinic openings, expansions, renovations, and organizational growth.

• Provide executive oversight of Athenahealth and all enterprise clinical applications.
• Lead optimization of EHR workflows, templates, interfaces, clinical decision support, and provider efficiency initiatives.
• Oversee clinical application analysts and EHR support staff.
• Ensure effective integration of laboratory, radiology, dental, behavioral health, pharmacy, HIE, immunization registry, and other third‑party interfaces.
• Partner with clinical leadership to improve provider workflow and patient experience through technology.

• Develop enterprise data governance standards.
• Lead development of organizational dashboards, KPI reporting, and executive analytics.
• Partner with Finance, Quality, Population Health, and Revenue Cycle to improve reporting capabilities.
• Ensure data integrity across enterprise systems.
• Support UDS reporting, HRSA reporting, quality measures, value‑based care initiatives, and operational analytics.
• Oversee business intelligence platforms and reporting tools.

• Lead PCC's cybersecurity program.
• Develop and maintain cybersecurity policies, risk management strategies, and incident response procedures.
• Conduct annual security risk assessments.
• Ensure compliance with HIPAA Security Rule requirements.
• Ov…