Domestic Violence Advocate - 3rd Shift

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

The Domestic Violence Advocate provides essential crisis intervention, residential client services, and administrative support in a shelter environment. This position is responsible for answering the 24-hour crisis hotline, providing emotional support, conducting intakes, and ensuring the well-being of residential clients. The role also includes assisting with case management, coordinating referrals, and ensuring shelter operations run smoothly. Staff will facilitate group sessions, conduct client check-ins, and maintain shelter cleanliness, safety, and organization.

The position demands a high level of compassion, knowledge of community resources, and the ability to follow agency policies while promoting self-sufficiency and safety for those experiencing domestic violence.

About Crisis Center for South Suburbia
The Crisis Center for South Suburbia is a non-profit organization committed to providing emergency shelter and essential services to individuals and families impacted by domestic violence. We serve thousands of individuals annually across the south suburban Chicago area, offering a comprehensive range of support services. We value inclusivity, professionalism, and ethical service delivery, and we encourage candidates from diverse backgrounds to apply.

Schedule:
Saturday
- Wednesday: 12 AM - 8 AM

About the Role
Crisis Hotline & Client Intake:

• Respond to the 24-hour crisis hotline, providing crisis intervention, emotional support, and referrals to appropriate services.
• Conduct comprehensive client intakes, provide information about shelter services, and consult with approval staff regarding shelter admissions.
• Maintain accurate documentation for all hotline calls, intakes, and follow-up communications.

Residential Client Support:

• Facilitate shelter check-ins and check-outs, including room assignments and tours for new clients.
• Provide trauma-informed care and domestic violence education to clients, individually and in group settings.
• Support clients in daily living needs, including meal preparation, distribution of linens, and assisting with personal supply requests.
• Conduct room checks and monitor compliance with shelter guidelines in a compassionate and consistent manner.
• Facilitate group sessions focusing on life skills, conflict resolution, communication strategies, and safety planning.
• Maintain knowledge of local resources to provide accurate and supportive referrals to clients.

Operational & Administrative Duties:

• Responsible for the accurate and timely entry of client service data into the Info-Net database.
• Ensure shelter cleanliness, organization, and safety, including kitchens, pantries, client rooms, and common areas.
• Track and manage client belongings, storage, and room changes.
• Document all client interactions, activities, and issues accurately and in a timely manner in agency databases and reports.
• Support the training and onboarding of new staff, volunteers, and interns.
• Manage in-kind donations and ensure proper documentation and storage.
• Participate in staff meetings, trainings, and supervision to maintain professional development and service quality.

Education Required:

• Bachelor’s degree

Experience Required:

• 1-3 years of relevant experience
• Strong organizational, project management, and workflow skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).

Other Requirements:

• Valid Driver’s License.
• Ability to maintain confidentiality and provide trauma-informed services.

Top Benefits & Perks:

• Competitive salary and comprehensive benefits package.
• Health, dental, and vision insurance.
• Life insurance and additional voluntary benefits.
• Paid time off (PTO), including holidays and sick leave.
• 403(b) retirement plan with employer match.
• Professional development opportunities.
• Supportive and collaborative work environment.

Location:
This position is based in the south suburban Chicago area, providing convenient access to schools and community partners within the region.