Customer Support Specialist

Customer Support Specialist II is a key contributor to our operations division. The primary responsibility is to ensure that customer shipments are delivered on time, provide daily interaction and develop relationships with customers and carriers. This position will work at our office in Tinley Park. The training will be onsite Monday-Friday for the first 90 days. After training, a hybrid schedule is available.

• Process shipment entries and actively leadtimelyperformance/automation objectives
• Maintain consistent and professionalcommunications; effective,promptand courteous communications with respect tod difficult situations, relaying service failures, etc.
• Exceed customer on-time pick-up and delivery expectations
• Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs
• Utilize external websites and other tools of communication to set shipment appointments
• Update load status in the system,e.g.loaded pick-up, delivery, empty, etc.
• Set up new receivers, vendors, and supplier’s locations
• Work directly with Logistics Teams toassistwith shipment issues or problem-solving
• Additional Responsibilities Regarding Customer and Carrier Relationships
• Correspond with customer and carrierregardingdetention and other accessorial information
• Setup new customer and vendor users on our platform
• Acquiresolid understanding of customer business practices and workflow

• High school diploma or GED equivalent
• Minimum of 1 year related experience

• Customer Service background
• Service-related industry experience
• Knowledge of the freight industry
• Basicproficiencywith Microsoft Office Suite

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

Illinois: The target compensation for this position is between $/hour

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight.

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Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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As set forth in Uber Freight’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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