Maintenance - Director

The Maintenance Director is tasked with presenting the best of the physical attributes that the hotel has to offer at all times, ensuring an excellent experience for guests and a safe, efficient work environment for all team members through proper servicing, maintenance, and equipping of the property.

• Maintenance

• Exempt

• Responsible for supervision of all team members within the Maintenance Department, the scope of work, and completion of all tasks assigned to the Maintenance Department.

• Contributes to the monthly goals of the property and department for guest satisfaction scores by giving exemplary service that goes above and beyond, approaching all encounters with guests and fellow team members in an attentive, friendly, courteous and service oriented manner.
• Approaches all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
• Requisition needed Team Members from the Culture and Development Director when openings are available.
• Interviews and makes recommendations to the Training Director and General Manager for candidates that are potential hires for the department.
  
  Trains, coaches, and counsels all Housekeeping and Laundry team members in a positive fashion.
• Works with the Director of Culture and Development to perform team member evaluations on their review dates.
• Appoints the brightest and best department team member who exhibits Brighthearted Behaviors to represent the department on the hotel’s Brighthearted Committee.
• Assigns, trains, directs, and monitors the performance of all maintenance personnel.
• Participates in the orientation of each new Maintenance hire, ensuring that they received proper training in order to be able to meet all hotel and brand standards.
• Schedules and conducts monthly training meetings with the maintenance staff available in-person and virtually, sharing training videos, new procedures, and other Brighthearted materials from the Brand.
• Performs the day-to-day duties required of the Maintenance Department when scheduled.
• Approaches all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
• Observes systems or facilities to determine maintenance or repairs that need to be performed, conducting daily, weekly, monthly, and quarterly projects through the Quore system.
• Plans work assignments and project schedules for the Maintenance team.
• Ensures that all maintenance and repair work is completely correctly and in a timely manner.
• Walks hotel daily to Ensures lobby, food and beverage, kitchen, meeting space, corridors, stairwells, fitness center, guest laundry, and exterior spaces are maintained in like new conditions with all items in working order.
• Generates a weekly list of projects in the sequence of priority with forecasted occupancy and hotel’s labor model, in mind.
• Runs Out of Order report each day.
  
  Develops resolutions for rooms returning to service, in coordination with Housekeeping and the Front Desk.
• Processes and completes work orders, with an emphasis on organization and tracking progress, including a full history of each room in the Quore system.
• Maintains Preventive Maintenance schedule and tracks progress in each room and for each piece of equipment through Quore.
• Monitors temperatures of water coming from water heaters.
• Maintains roof cleaning program, sweeping water and debris from the roof surface at least weekly, and after heavy rains.
• Ensures that a safe ice melter is put down prior to and after icing events.
  
  Makes sure walks are shoveled and de-iced after snowfall accumulations. Maintains sufficent stock of ice melter.
• Maintains a neat, clean, and organized Maintenance Shop.
• Completes and maintains all Equipment Data Sheets for all equipment throughout the hotel.
• Obtains and stays current on all required certifications when applicable.
• Maintains a thorough tool and storage inventory.
• Coordinates all required shuttle maintenance when applicable.
• Observes all safety protocols, including maintaining safe keeping of key cards, personal protective equipment, spotting any suspicious activities and reporting any…