Outlets Manager

Join to apply for the Outlets Manager role at Drake Hotel Properties

The Drake has been a part of the community and our guests’ lives since 2004. Celebrating its 22nd anniversary this year, The Drake is a growing Canadian hospitality brand focused on lifestyle hotels, food + drink and special events. To this day, we’re the destination for the curious. At The Drake, we celebrate emerging music and art, serve food and drinks that reimagine the classics, and inspire our team and guests to embrace fresh perspectives.

We’re more than a place to sleep, eat + drink; we believe culture and community matter and are committed to an exceptional hospitality experience delivered in our signature style; one that is genuine, personal, memorable and embraces the energy of discovery. The Drake Hotel (Toronto), Drake Devonshire Inn (Wellington, Prince Edward County), and Drake Motor Inn (Wellington, Prince Edward County) are each reflective of their respective neighbourhoods as inclusive hubs for unique and diverse experiences through art, culture and hospitality with great seasonal menus, a robust cocktail list, carefully curated curiosities, and genuine hospitality excellence for all.

Working with The Drake means that you will have the opportunity to work alongside like-minded individuals in an inclusive, entrepreneurial, and team-oriented environment. As someone who is curious, collaborative and a continuous learner, you’ll have limitless opportunities to make an impact and to be recognized for it.

The Drake Hotel is looking for an experienced Outlets Manager
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• In joining our F+B management team, you will be bringing experience in hiring, training and mentoring an exemplary front of house team. You will have a demonstrated track record in achieving set objectives in sales, labour cost management, employee retention, customer service and satisfaction, health + safety, AGCO/legal compliance and cleanliness standards.
• Operate with a deep knowledge of service best practices, food and wine and demonstrate experience in sharing this knowledge effectively to build a consistent, service focused, efficient front of house team.
• Ensure seamless building operations by following and enforcing policies and standard operating procedures that are site specific and in adherence to Drake’s established standards.
• Ensure exceptional safety practices of employees and guests, assisting in the maintenance of proper food/liquor handling, storage, service, emergency, and security procedures.
• Maintain a strong focus on achieving and/or exceeding revenue targets, within acceptable labor cost and service standard parameters.
• Understand, adhere to and execute all F+B operational policies, procedures, standards and training programs.
• Monitor and manage service, quality, health + safety and cleanliness.
• Ensure that AGCO, municipal and provincial laws are being adhered to.
• Lead F+B projects, results analysis and inventory management as assigned.
• Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on DHP standards.
• Maintain product and service quality standards through ongoing evaluations, reviewing KPIs, Secret Shopper and Guest Satisfaction Survey scores and investigating complaints.
• Empower staff to resolve issues while acting as a supportive and active leader who will manage situations as they evolve.
• Work in tandem with the host team to ensure all reservations are input correctly and honored in a timely fashion.
• Maximize sales while balancing guest satisfaction and comfort through proper use of the reservation book.
• Attract guests by developing and implementing year-round marketing, programming, public and community relations programs; evaluate program results; identify and track changing demands on F+B operations.
• Utilize corporate marketing resources to develop and implement ongoing campaigns, both location and company specific.
• Work closely with the Director of Food + Beverage on supporting the culinary program, analyzing menu trends, seasonal and thematic menu development, researching current industry trends and pricing based on menu engineering data.
• Oversee the creation…