Lead Operations Enthusiast​/Director of Operations

Lead Operations Enthusiast/Director of Operations

SALARIED Canopy by Hilton Toronto Yorkville, Toronto, ON, CA

2 days ago Requisition

Salary Range: $95,000.00 To $ Annually

Canopy by Hilton resides within the Lifestyle realm of Hilton Hotels, embodying refined comfort and design, with sharp connectivity to the neighbourhood it calls Home. Five essential aspects Canopy embraces for the total guest experience include Energizing Comfort, More Included Value, Surprising Extras, The Just Right Room, and Local Know-How.

Culture is key at Canopy, with team members known as friendly enthusiasts , who engage guests, always going above and beyond, to make stays memorable and thoughtful. Relationships with area partners showcase Canopy’s expertise in local know-how, crafting unique experiences tailored for every guest.

Attention to detail and an energetic environment ensures Canopy’s Positively Yours service culture is a kept Brand promise, delivering a consistent positive stay , where memories are made, and comfort is guaranteed.

Canopy by Hilton Toronto Yorkville is an 184-room hotel with a restaurant, street-level café, and over 3500 sq ft of meeting space, located in one of the most exclusive and sought-after areas of downtown Toronto, Canada.

Position Title:

Lead Operations Manager/Director of Operations

Reports To:

Chief Enthusiast/General Manager

Job Status:
This is a current open position.

Assist in managing the day-to-day operations of the hotel to maximize profitability and ensure superior service and product quality are maintained.

• Assist General Manager in the development, implementation, and monitoring of financial and operational plans for the hotel which support the overall objectives of the company. Provide regular directions and oversee hotel operations for all or some of the following areas:
  • Front office functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved.
  • Food and beverage departments ensure standards of operation and quality are maintained and food and beverage profit and revenue goals are achieved.
  • Housekeeping and Maintenance functions to ensure compliance with quality and brand standards in all areas of the hotel as it relates to appearance, cleanliness, and levels of maintenance and repair; ensure preventative maintenance programs are in place to protect the physical assets of the hotel.
  • Security functions to ensure a safe and secure environment for guests, employees, and hotel assets.
  • Catering functions to ensure that goals are established and achieved to meet the hotel’s overall financial objectives.
  • Maintain a proactive human resources function to ensure positive employee relations, training and development, wage/benefit administration, etc. and compliance with policies and procedures and labour regulations.
  • Accounting and purchasing controls and procedures are implemented and maintained.

• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions following Company rules and policies. Alert the General Manager of potentially serious issues.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.

• Interact with outside contacts:
  • Guests – to ensure their total satisfaction
  • Vendors – to resolve any vendor performance issues, etc.
  • Regulatory agencies – regarding safety and compliance matters
  • Other contacts as needed (Professional organizations, community groups, local media)

• Department managers are accountable for workplace safety: understand the safety manual, enforce policies, ensure compliance with OHSA, and address violations promptly.
• Identify, report, and correct hazards through regular inspections; maintain safe conditions, proper housekeeping, and require protective equipment use.
• Train employees through orientation and ongoing instruction (e.g., WHMIS, hazard awareness, emergency procedures), and correct unsafe behaviors quickly.
• Investiga…