Onboarding Specialist; French-Speaking

Overview

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, Open Table, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at Open Table has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

The Onboarding Specialist (OBS) is responsible for the successful onboarding of our restaurant partners. Using a consultative approach, the OBS will configure, coordinate and deliver training to key staff on our Core, Pro, Basic and additional products. The Onboarding team is responsible for the end-to-end implementation of the onboarding process. We lead the restaurant from initial sale through configuration to initial training and go-live.

The OBS position is a hybrid position, requiring two to three days in office depending on location. The OBS will use various tools and procedures designed to guide the restaurant through the process. The OBS is part of a global team charged with setting each restaurant up for success with Open Table. They will be measured on the speed, volume and quality of each implementation based on a set of goals and benchmarked against others in the team.

There are salary considerations for this Canada-located role: the range is $70,000 - $80,000 CAD. We offer a competitive base salary and benefits including health benefits; flexible spending accounts; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays) and parental leave benefits. This role is eligible to be considered for an annual bonus.

• Enthusiastically contact our restaurants and guide them through the onboarding process
• Work with our restaurant partners to configure the Open Table system to their needs
• Use phone and online tools to train key restaurant staff with an emphasis on specific ways the restaurant can use Open Table to optimize their operations
• Provide administrative and coordinator functions related to Global Onboarding program including scheduling training activities, content collection, and software implementations
• Work with restaurant staff and potential 3rd parties to deploy the Open Table Rest Ref widget
• Work with internal partners to help develop and refine the Onboarding program
• Effectively handle a queue of restaurants to reduce time-to-onboarding
• Communicate status of tasks and the backlog to peers and a broader community
• Works closely with Open Table s Sales, Customer Success, Customer Support and Billing teams to eliminate customer pain points

• 1+ years experience, preferably in a support, implementation or hospitality role
• Experience training non-technical customers on the use of software
• Understanding of restaurant operations a must with direct restaurant experience helpful
• Ability to make ethical decisions based on key facts in potentially ambiguous situations
• Proven ability to drive projects through to completion
• Ambitious to get things done with minimal supervision
• Good phone and tele-presence required for effective training and implementation
• College degree preferred
• Excellent organization, documentation and time management skills
• Fluency in both French and English is a requirement for this role

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Company-paid therapy sessions through Spring Health
• Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Trave…