Director of Field Services

Description

Britten Inc. is a world-class event fabricator, partnering with leading brands and agencies to design, engineer, and build high-impact environments that perform in the real world. For 40 years, we’ve combined world-class design thinking with advanced fabrication, printing, and manufacturing capabilities to deliver complex, large-scale experiences; from custom event builds and branded environments to immersive installations that bring campaigns to life.

Headquartered in Traverse City, Michigan, Britten is built for execution at the highest level. We take on ambitious, complex work and deliver it from concept through fabrication and final deployment. Our reputation has been earned through a solution-driven mindset, a commitment to precision, and the ability to turn bold ideas into fully realized physical experiences.

We are a team of builders, problem-solvers, and collaborators who thrive in fast-paced, high-expectation environments. We believe in craftsmanship, accountability, and doing whatever it takes—together—to deliver work that stands apart.

At Britten, we don’t just build what’s been done before. We build what’s next.

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We are looking for a self-motivated individual who will work tirelessly with their team to ensure successful installations of Britten Projects.

The successful candidate will have the ability to lead the development of a world class field services organization. They will execute phenomenal communication, organizational, and critical thinking skills to meet deadlines and coordinate with multiple stakeholders across the organization from project kickoff to completion. The mission of this position is to manage internal functions that support the success of project installations from quality and customer satisfaction to cost management and process development, with the help of their talented teammates.

This is a leadership position with a focus on teamwork, collaboration and problem solving.

We Say Yes

We Hustle
We Think Bigger

We Keep Promises

We Build People Up

• Lead the development of a world class field services organization
• Manage the overall performance of the Britten installation network, develop standardized metrics
• Responsible for maintaining a high level of professionalism in working to establish rapport with all teammates and clients
• Maintain direct communication with team to ensure smooth flow of project operations
• Installation Engineering and Pricing
• Work with Sales Reps, Project Managers and Engineering Teams to reverse engineer what internal and external resources are needed to ensure a successful installation and price estimate
• Review of Britten Projects to Determine/Confirm what Onsite Labor Needs are required in Advance of Dispatch
• Installation Quote Oversight to Ensure Profitable Financial Performance
• Invoice Approvals/ Cost Management
• Available for After Hours Install Issues (as needed)
• Grow Installation Network to Support our Business Needs
• - Determine product installation requirements
• - Determine market requirements, strategically determining where we need a presence
• - Find and qualify installation partners based on product and market requirements
• - Establish appropriate ranges of subcontractor pay based on product and market conditions
• Install Network Management
  -Timely Invoicing, Proactive Check Ins/Relationship Building, Rate/Pricing Negotiations
• Lift Vendor Management (and Expansion)- Timely Invoicing, Proactive Check Ins/Relationship Building, Rate/Pricing Negotiations
• RISK MANAGEMENT - Safety and Certification Management
  - Internal Britten Teammates and External Network Certification Confirmation
• Hours and Cost Management of Field Managers and…