Customer Service Field Tech

Overview

TP is a leading global provider of digital business services. We partner with the world’s most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

• Comprehensive health benefits, including medical, vision, and dental coverage
• Mental health and well‑being resources, including Employment Assistance Programs and health & personal time off
• Competitive 401(k) plans with employer contributions
• Life insurance, supplemental medical coverage, critical care insurance, and pet insurance
• Flexible Spending Account (FSA) plans and retailer discounts

• Work in a customer’s home but may be exposed to extremes in temperature, humidity or wetness when in transportation.
• May occasionally walk on slippery or uneven surfaces.
• May have exposure to dust, gas, fumes or chemicals.
• On occasion, use special visual or auditory protective equipment.
• Will occasionally climb stairs and work off elevated surfaces.
• Frequently work with biohazards for Commercial Technicians only.
• Ability to sit, walk and crawl occasionally.
• Ability to stand, squat, kneel and bend or twist neck and waist frequently.
• Ability to use hands repetitively and perform simple grasp constantly.
• Ability for fine manipulation of hands as well as pushing, pulling and reaching above and below shoulder level constantly.
• Physical ability to lift, pull and push products up to 50 pounds frequently.
• Physical ability to lift, pull and push products that weigh more than 100 pounds occasionally.
• Ability to carry items up to 6 feet occasionally.

• 100% local daily travel required.
• Must be able to work in the North New Jersey area.
• Must be able to drive a van in New Jersey within a 35‑mile radius to assist clients.
• Ability to travel to New Jersey location for training for 2–3 weeks at a time.
• Excellent customer service skills.
• Must be able to handle 4–6 service calls per day.
• Must have a valid driver’s license.
• High school diploma or GED.
• Flexible to work Monday‑Friday and any 8 hours between 7 AM‑5 PM.
• Knowledge of basic plumbing and electrical skills.
• Good computer skills with knowledge of Microsoft Office.
• Ability to apply basic math concepts.
• Ability to read, write and comprehend instructions, correspondence, and memos in English.
• Ability to multi‑task.
• Ability to work professionally with colleagues and be a team player.
• Ability to manage difficult customer situations.
• Must be self‑motivated, customer‑oriented, with excellent communication skills.
• Must pass mandatory background checks, including pre‑screening, illegal drug tests, and credit checks.

• Process Excellence
• Collaboration
• Communication
• Emotional Intelligence
• Open‑Mindedness
• Critical Thinking
• Solution Orientation
• Entrepreneurship
• AI Proficiency
• Data Literacy

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at 877‑877‑3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation‑related requests.