Service Maintenance Manager

Under the direction of the Community Manager, the Service Maintenance Manager (SMM) is responsible for all the physical operations of the community, particularly the preservation and maintenance of the asset, preparation of market‑ready homes, and providing ongoing service to residents. The SMM leads the maintenance team and performs hands‑on work duties. A primary role of the SMM is to deliver leadership, mentoring, and direction to enhance employee skills and foster a collaborative and positive work environment in accordance with TCB policies, ensuring a quality living environment for all residents.

This position requires five days a week in the office.

• Provide direction, guidance, and supervision to all maintenance team members and vendors/contractors at the community
• Manage and participate in the completion of routine and preventive maintenance work orders and unit turns in a timely manner, including scheduling vendor‑contracted services; review completed work orders and unit turns for quality and repair trends to address
• Provide training to the maintenance team to ensure proper performance of their functions and consistency with company policies, procedures, and safety standards
• Oversee cleaning, painting, interior/exterior decorating and maintenance, landscaping, snow‑removal, replacement of lighting, plumbing, electrical work, roof repairs, appliance evaluation, and other repairs
• Manage preparation and make repairs for REAC/HQS inspections and audits
• Participate in financial review with the Community Manager on maintenance, utility, and capital‑related expenditures to meet budgeted goals and enhance operational knowledge
• Complete budgeted capital improvements and manage vendor service contracts (HVAC, pest, snow, landscaping, etc.) by developing scope of work, managing the competitive bid process, and monitoring completion of capital projects and vendor services
• Manage maintenance shop and inventory to company standards, lead with a safety mindset, including wearing appropriate PPE
• Available for weekend work, on‑call rotation, and emergency service call duties

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to remain in a stationary position 50 percent of the time
• Commutable radius to property
• Must be able to ascend/descend a ladder
• Frequently moves equipment weighing up to 50 pounds across sites
• Constantly works in outdoor weather conditions

• Leadership skills and understanding of effective management of personal development and career paths for all employees desired
• Strong Microsoft Word, Excel, Outlook and Yardi or other industry software experience required
• Excellent verbal and written communication skills required
• Knowledge of Federal Fair Housing Laws & Guidelines a plus

• High School diploma or equivalent required
• 5+ years of multi‑family type operational management experience, preferably with a comparable role in multi‑family experience
• Experience in training, budget development and managing expenses; bid and managing vendors, service and general building contractors are essential skills
• One or more industry‑trade certifications/​degrees (NAHMS, CAMT, OSHA, HVAC, ETC) required
• Willingness to obtain any required certification(s) within 6 months of hiring to meet any specific site/area needs
• Knowledge of all hand and power tools, cleaning supplies, and protective equipment
• Medical, dental, and vision insurance
• 12 paid holidays & tenure‑based PTO accruals
• Employer contributions to Health Savings Accounts
• Company‑paid life & disability insurance
• 403(b) retirement plan with company match
• Tax‑advantaged accounts: commuter/parking, medical & dependent care FSA
• Hospital & critical illness insurance
• Confidential, 24/7 employee assistance program

The Community Builders is an equal opportunity employer.