Resident Service Engineer - Logan, NJ

Job Description:

Resident Service Engineer - Logan, NJMonday-Thursday 7:30am-6pmAbout Packsize Packsize is an automation company that enables more efficient and sustainable packaging process flows from packing to unboxing. We’re propelling our customers and the industry forward, always looking to innovate and improve. Because, to us, packaging is about much more than a box, it’s about delivering what’s right, for our customers, for their customers and our planet.

About the Role We are looking for a highly skilled Resident Service Engineer in the New Jersey. This Engineer will work on-site at one of our Key Customers locations to install, maintain and support Packsize equipment, manage our parts and inventory unit within the warehouse, as well as build and maintain customer relationships by effectively servicing the equipment. This individual must understand the needs of the customer, work proactively and efficiently to meet those needs, and provides 5-Star customer service by proactively visiting or calling the customer to ensure they are fully satisfied with the Packsize equipment, process flow, packaging designs, and service.

What You'll DoWork cross-functionally with R&D, Software and Quality Engineering teams

Receive incoming parts and supplies, verify their quality and quantity

Ensure proper documentation and record-keeping of parts transactions

Monitor and maintain accurate inventory levels of parts and supplies.

Analyze customer Key Performance Indicators (KPI's) to identify new or ongoing machine performance issues resulting in problem-solving and machine maintenance.

Completes and successfully pass training courses

Develops knowledge of Packaging Designs Learns and develops the customer support and technical skills necessary to perform high quality maintenance

Performs preventive maintenance on machines, equipment and accessories

Performs installation of new equipment and train Customer Personnel Learns and completes basic administration duties (assigned tasks, emails, etc.)Exposed to moving parts and electricity that require safety protocols

Excellent work ethic and time management skills needed

Must be accessible via telephone, and promptly return email and phone messages

Travel by vehicle or airplane within assigned geography, overnight travel may be required

What You'll Bring Proven experience in parts and inventory management, preferably in similar industry

Proficiency in using inventory management software and tools

Excellent Customer Service skills

Basic Excel, Word skills

Knowledge of Windows platforms

Advanced mechanical skills

Advanced troubleshooting skills to resolve equipment issues utilizing drawings, operational characteristics, and technical documentation

Ability to learn troubleshooting and problem-solving procedures

Able and willing to lift up to 50 lbs Ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist

Must be able to climb a ladder

Exhibit mature, independent judgment with little or no direct supervision

Effectively communicate through written and verbal reports to customer and direct supervision regarding worksite status

Associate degree or Vocational technical training is strongly desired, Bachelor’s in related area preferred

Good mechanical and troubleshooting skills

Clean driving record with a valid driver’s license

Machine Operation Clearing jams, loading Z-fold, changing labels, changing bander paper and adding glue to the machine.

Travel There will be initial travel requirements for training purposes.

Working Environment and Physical Demands The following are representative of the typical working environment and physical demandsof this position. To successfully perform the essential functions of this job, you will be required to:

Communicate with others to exchange information

Work within a production facility, warehouse, or manufacturing environment

Move yourself in different positions to accomplish tasks in various environments, including tight and confined spaces

Convey yourself great distances within and around various work sites and from one work site to another

Remain in a stationary position, often standing for prolonged periods.

Work in a noisy environment…