Lead Technician

DUTIES & RESPONSIBILITIES

We are looking for a full‑time experienced Lead Technician who will be responsible for all aspects of mitigating losses and returning affected properties to pre‑loss condition.

The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. Service Master Clean/Service Master Restore maintains the right to modify job duties and responsibilities at its discretion.

• Review work orders assigned daily and communicate with other associates involved as needed
• Check routing and directions to each job as required
• Inspect materials and equipment required for the scheduled jobs is in good working order and loaded on company vehicles prior to leaving the office
• Create a requisition for materials and equipment needed for pick‑up at the end of each working week

• Complete jobs to specifications to customer’s satisfaction
• Manage work assignments within units allocated, and ensure the materials and equipment units taken are recorded on the work orders
• Complete daily moisture readings comparing to the pre‑established dry standards on jobs, where required
• Inspect the work completed to ensure the job meets Service Master standards and customer requirements
• Facilitate customer inspection of the job after completion, request customer signs off on the form indicating their satisfaction, and process payment for work completed
• Handle re‑service requests promptly and courteously
• Take a personal and genuine interest in providing customer satisfaction
• Provide training to Crew Helpers and Technicians to complete all jobs in accordance to specifications outlined

• Maintain all equipment and vehicles to ensure they are in proper working order
• Keep the interior of the vehicles used neat and clean
• Maintain comprehensive understanding and knowledge of the business and services offered, advise customer appropriately, qualify jobs to be completed and gain the confidence of clients
• Attend weekly meetings with production team
• Attend training workshops as required for the production team
• Help train new crew helpers/technicians in accordance with Service Master standards
• Maintain professional conduct and appearance in all client facing activities
• Establish positive rapport with clients when possible
• Provide an exceptional level of service that exceeds the expectation of the client
• Conduct all work in accordance with company safety policies
• Adherence to all company workplace policies
• Perform other duties as may be required

To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Manager and/or Franchise Owner.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Results‑oriented individual with the ability to interpret and effectively manage multiple and competing priorities and timelines
• Strong management, delegation, planning and leadership skills
• Effectiveness in the areas of construction safety and productivity
• Effective communication skills both written and verbal, fluent understanding of English language
• Ability to engage clients and deliver excellent service
• Thorough decision making skills
• Highly organized, strong attention to detail and ability to multi‑task
• Demonstrated sound work…