Heavy Duty Truck Mechanical​/Electrical Service Consultant; Hybrid

Position Overview

Position supports Cummins client to provide technical product support for Meritor heavy‑duty truck components.

• Technical troubleshooting over the phone and email support.
• Warranty adjudication and product warranty claim processing.
• Provide customer support related to contacts from the Customer’s clients and personnel.
• Client‑facing interaction with the client’s North American Field Operations.
• Specialized mechanical/technical support and warranty adjudication for heavy truck systems throughout North America.
• Verify and process warranty claims.
• Support heavy truck systems including drive axles, electric drive systems, front non‑drive and drive‑steer axles, wheel end, drum and disc brakes, air brakes, hydraulic braking components, transfer cases, trailer suspensions, trailer axles, tire inflation, and EV systems.

• Exceptional customer service skills.
• Computer proficient, strong typing skills, detail‑oriented with database handling.
• Automotive knowledge: medium/heavy‑duty truck component background.
• Strong mechanical and/or electrical knowledge of heavy truck systems or automotive systems.
• Spatial relationship skills.
• Ability to understand mechanical operations regarding component functions and failure analysis.
• Background in electrical troubleshooting, wiring schematics, electrical diagnostic principles.
• Hands‑on mechanical/electrical product experience (axles, brakes, drive lines, transmissions, trailer products, transfer cases, wheel‑ends, electrical).
• ASE Automotive and Heavy Truck certifications preferred.
• Working mechanical knowledge of Class 7 and 8 “Over the Road Trucks.”

• Strong computer and typing skills.
• Exceptional attention to detail and documentation skills.
• Time management and multitasking ability.
• Strong problem‑solving skills.
• Ability to work well within a team.
• College degree in automotive or heavy‑duty trucking industry preferred.

• Hybrid schedule:
  Mondays and Fridays at home;
  Tuesday, Wednesday, Thursday on‑site.
• Location:
  
  Cummins client office, 2135 W. Maple Rd., Troy, MI 48084.

At DXC Technology, we believe strong connections and community are key to our success. We’re committed to fostering an inclusive environment where everyone can thrive.

DXC Technology is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. We participate in E‑Verify. We provide access to prospective employees for federal and state applicant posters.