Porter Supervisor

Porter Supervisor

Performs custodial duties to meet established cleanliness and quality standards in such areas as public area walkways, restrooms, and office areas of the Gaming Enterprise Division's (GED) buildings and facilities. This is the fifth in a series of five (5) classifications. Incumbents supervise the work of others and perform work at a high level of expertise.

Duties and Responsibilities (specific areas of responsibility include but are not limited to):

• Assists with oversight of the cleanliness of the GED.
• Plans and coordinates work activities of cleaning staff.
• Performs walk-throughs and visually inspects the properties to ensure all areas are clean; identifies and corrects unsafe practices and conditions.
• Maintains communication and cooperation with all departments; responds to comments and complaints in a timely manner.
• Assists with developing cleaning schedules and assigning specific responsibilities to each staff member to ensure all tasks are covered.
• Assists with ensuring adequate staffing levels.
• Ensures cleaning tasks are performed in accordance with management standards.
• Fills in for workers who do not show up and assists staff with cleaning as required.
• Supervises and develops direct reports by mentoring, coaching, and providing performance feedback.
• Participates in interviews, recommending hires, handling employee relations matters, and taking corrective action, when appropriate.
• Prepares and issues performance appraisals and counseling notices under supervision, ensuring proper documentation.
• Trains, develops, empowers, coaches, and counsels team members to ensure high morale as well as personal and organizational capability.
• Assists with ensuring staff receive proper training for each position, including safety and emergency preparedness training.
• Conducts or assists with conducting meetings with unit staff.
• Handles administrative tasks such as assisting with maintaining appropriate inventory levels of supplies, monitoring consumption, and ordering supplies.
• Monitors operations to ensure compliance with all standards and procedures established by the GED and the department as well as other applicable laws, rules, and regulations.
• Confers with supervisor to review achievements and discuss required changes in goals or objectives.
• Ensures a maximum level of guest service and satisfaction throughout the property is achieved and maintained.
• Assists with establishing and/or implementing operating procedures and standards.
• Follows instructions regarding the use of chemicals and supplies; uses as directed.
• Supports and enforces departmental as well as the GED's policies and procedures, and applicable regulatory policies, such as completion of Safety Data Sheets (SDS)
• Turns in found articles in accordance with Facilities and GED policies and procedures.
• Attends periodic departmental and GED meetings; attends professional and personal development training programs.
• Ensures uniform and personal appearance is clean and professional.
• Collaborate effectively with team members and uphold Casino Del Sol customer service standards.
• Oversees and participates in the more difficult work of porter staff; oversees and coordinates assignments for assigned custodial staff; maintains buildings and furniture in a clean, sanitary, safe, and secure condition during an assigned shift; cleans and performs minor maintenance repairs on assigned equipment.
• Porter Supervisor plans, trains, and reviews the work of assigned Porter staff; inspects completed work; assures that work is performed in compliance with instructions, meeting quality standards.
• Implement, oversee, and follow up on all sanitation standards and procedures.
• Responsible for ensuring food service equipment is secure and maintained in proper order.
• Maintains and cleans a storages and related areas.
• Maintains excellent customer service and a positive attitude towards guests, customers, clients, co-workers, etc.
• Performs other job-related duties as assigned.

Essential functions of the position:

• Must be able to constantly lift, carry, and move up to 25 pounds, frequently lift and move up to 50 pounds and occasionally lift and move up to 100 pounds with or without a reasonable accommodation.
• Must be able to sit, walk, or stand for extended periods of time.
• Must be able to reach above shoulder height, handle, pull, kneel, stoop, squat, grip, crouch, climb, crawl, twist, and bend for duties, including inspections and work in confined or cramped spaces, indoor/outdoor events, uneven surfaces, and up or down stairs.
• May be exposed to chemical, fumes, cleaning agents, and other hazardous materials.
• Must be able to perform primary job duties while exposed to inclement weather, including extreme heat, cold, heavy rain, or high-humidity environments for extended durations.
• Must be able to drive/travel to or work at all CDS properties or any other events necessary for this specific role.
• Must be able to follow both verbal and written directions.
• Must be able to read, write, and effectively…